Kennel Manager

Overview

Camp 4 Paws is seeking a dedicated and experienced Kennel Manager to oversee our dog boarding and daycare operations. The ideal candidate will possess a passion and love for quality animal care, strong leadership and management skills, a background in pet care and handling of dogs, and a knowledge of dog breeds and their temperaments/behaviors. This role involves managing daily kennel activities, ensuring the safety and well-being of all animals, and providing exceptional customer service to pet owners. The Kennel Manager will play a vital role in maintaining a clean, safe, and welcoming environment for both pets and clients. Looking for someone who is confident, comfortable, and calm around dogs of all breeds.

Camp 4 Paws is very active in the local community, supporting and volunteering with various organizations, and assisting animal rescue groups. This is a family business and we treat our employees like family - one team. We are poised for substantial growth and would like someone to help plan, suggest ideas, create new programs, and implement new revenue streams within the business. Great opportunity to earn incentives and bonuses.

Duties

• Supervise, manage, and assist in daily kennel operations, including all boarding and daycare activities, feeding, cleaning, grooming, bathing, administering medications, and monitoring animals' health and behavior.
• Reporting any animal concerns immediately to veterinary professionals and the owner.
• Maintain cleanliness and organization within the kennel facility.
• Conduct thorough dog evaluations for best dog boarding and daycare placement/environment.
• Oversee dog handling and ensure proper animal restraint techniques are followed at all times.
• Implement and train staff on all boarding and daycare tasks, animal handling, safety procedures, and customer service standards.
• Manage scheduling of staff shifts to ensure adequate coverage at all times.
• Maintain detailed records of animal care, treatments, and client communications.
• Ensure compliance with health and safety regulations within the kennel environment.
• Provide excellent customer service by communicating effectively with pet owners regarding their pets' needs and well-being. Handle customer inquiries with professionalism and provide updates on pet status.
• Oversee heavy lifting tasks related to cleaning supplies, bedding, bathing, or equipment as required.
• Use of computer and software for most tasks including reservations and client relations.
• Manage inventory of supplies related to pet care and kennel operations.
• Work with local community groups, veterinarians, and rescue groups. Develop and make presentations to educate community on different dog topics, while always promoting the business.
• Must be available to work on weekends and holidays.

Experience

• Must have a love for dogs and care about their well-being.
• Several years of relevant management and leadership experience is required.
• Should have at least five (5) years of experience working in kennels, animal care facilities, or boarding and daycare environments.
• Knowledge of dog breeds and temperaments, training techniques, and basic veterinary procedures is needed.
• Experience administering medications.
• Skills in pet grooming, bathing, pet sitting, and animal handling are necessary.
• Strong background in animal restraint techniques and pet care best practices.
• Excellent customer service skills with the ability to communicate effectively with pet owners.
• Ability to perform heavy lifting safely and work in physically demanding environments.
• Have strong computer skills.
• Be able to interact on social media on a daily basis.
• Pet or Dog First Aid and CPR Certified a plus.

Education

• Minimum of a high school education with at least some college or technical training preferred.

Skills

1. Management and Operations Skills

• Leadership & Supervision: Hiring, training, mentoring, and supervising kennel staff and volunteers, including setting performance standards and conducting evaluations.
• Scheduling & Time Management: Creating staff work schedules and managing time efficiently to ensure tasks are completed on time.
• Problem-Solving & Critical Thinking: Identifying and resolving issues, from animal behavior problems to staff conflicts and facility maintenance concerns.
• Inventory Management: Overseeing and purchasing supplies, equipment, and food while staying within a budget.
• Record Keeping: Maintaining accurate records for animal health, behavior, feeding schedules, administering medications, and client information - often using computer software programs.
• Compliance & Safety: Knowledge of and ability to enforce safety protocols and local, state, and federal animal welfare regulations.
• Computers: Ability to use computers and software management system. Interact effectively using various social media platforms on a daily basis. Knowledge and use of QuickBooks a big plus.

2. Animal Care & Handling Skills

• Animal Behavior Knowledge: Understanding canine body language and social behavior to manage group play, identify stress, and prevent incidents.
• Handling and Restraint: Ability to safely and humanely handle and restrain animals of various sizes and temperaments, especially those who may be aggressive or frightened.
• Basic Animal Health & First Aid: Monitoring animal health, recognizing signs of illness, disease, or injury, and the ability to administer medications and vaccinations as needed. Pet CPR/First Aid certification is preferred.
• Nutrition and Feeding: Knowledge of normal food and liquid requirements, including the ability to manage special diets and specific care instructions.
• Grooming: Basic grooming skills such as bathing, brushing, nail trimming, and ear cleaning.

3. Interpersonal & Soft Skills

• Customer Service & Communication: Interacting with pet owners in a professional, friendly, and empathetic manner, addressing concerns, and providing quality service.
• Compassion & Empathy: A genuine passion for animal welfare and the ability to be kind and caring towards animals in the facility.
• Teamwork: The ability to work collaboratively with all employees, from kennel assistants to veterinarians and office staff.
• Physical Stamina: The role requires physical fitness to be on one's feet for long periods, perform heavy-duty cleaning, bend, stoop, and lift animals weighing up to 50 pounds (or assist with larger animals).
• Attention to Detail: Being thorough in completing work tasks, from administering medication to following specific cleaning protocols.
• Public Speaking: Comfortable interacting with groups of people.

This position offers an opportunity to work in a dynamic environment dedicated to quality animal care and welfare. Candidates should be passionate about providing exceptional care for pets while maintaining high standards of safety and cleanliness.

Successful candidates must agree to a background and driving record check.

Please do not contact the business directly or in person. Please use the contact information provided.

Job Type: Full-time

Pay: $52, $60,000.00 per year

Benefits:

• Employee discount
• Opportunities for advancement
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $60,000