Front Desk Receptionist

Job Summary

The Front Desk Representative is responsible for delivering exceptional guest service by managing check-ins, check-outs, reservations, and guest inquiries. This role ensures a smooth and welcoming experience for all guests while maintaining hotel policies and operational standards.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Perform check-in and check-out procedures accurately and efficiently
• Handle reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner
• Process payments, post charges, and reconcile daily transactions
• Maintain accurate guest records in the Property Management System (PMS)
• Coordinate with housekeeping and maintenance to ensure room readiness
• Promote hotel amenities, services, and local attractions
• Follow safety, security, and confidentiality procedures
• Assist with audit tasks and reports as required

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Previous hotel or customer service experience preferred
• Familiarity with hotel PMS systems (e.g., Choice Advantage, Opera, OnQ, etc.)
• Strong communication and interpersonal skills
• Basic computer skills (Microsoft Office, email, POS systems)
• Ability to multitask and work in a fast-paced environment
• Flexible availability including weekends, evenings, and holidays

Skills & Competencies

• Excellent customer service and problem-solving skills
• Professional appearance and positive attitude
• Attention to detail and accuracy in handling cash/credit transactions
• Ability to remain calm under pressure
• Team-oriented mindset

Work Environment

• Requires standing for extended periods
• May require lifting up to 20 lbs
• Must be able to work varied shifts

Pay: $15.00 - $15.50 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $15 - $16