Case Manager, The Landing Family Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded by the New York City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. We provide comprehensive case management and housing placement services to ensure that families move to permanent housing as quickly as possible. Recreation and evidence-based programming are also available to enhance the services to families, school-aged children, as well as parenting support and support to young adults. 

Position: Case Manager
Reports To: Case Manager Supervisor or Director of Social Services 
Location: East Elmhurst, NY

What The Case Manager Does:

• Establish and maintain professional, respectful relationships with families while protecting client confidentiality and maintaining appropriate professional boundaries. 

• Follow Universal Precautions and all applicable health, safety, and program protocols. 

• Comply with all Federal, State, City, DHS, and CAMBA policies and procedures related to confidentiality, privacy, safety, and the protection of client information. 

• Complete the intake process for assigned families and review required documentation related to eligibility, family composition, benefits, income, and identified service needs. 

• Create, maintain, and ensure the accuracy and completeness of client case records and required documentation. 

• Enter and maintain accurate and timely client information, assessments, case notes, referrals, progress, and other required documentation in CARES. 

•  Conduct initial and ongoing CARES assessments and reassessments to identify each family's housing, employment, income, benefits, childcare, education, medical, mental health, and other service needs. In collaboration with families, develop and update independent living plans that identify short-term and long-term goals, service needs, barriers, required tasks and an appropriate rehousing strategy toward permanent housing. 

• Assist families in achieving their ILP and rehousing goals by identifying appropriate community resources, housing opportunities and supportive services: making referrals within and outside CAMBA; and following up to ensure connection to services. 

• Schedule and coordinate appointments with housing providers, government agencies, healthcare providers, schools, community organizations, and other service providers as needed. 

•  Provide escorts to housing, benefits, medical, educational, and other appointments when necessary to support the family's service plan. 

• Assist families with applying and maintaining benefits and entitlements, including Public Assistance and other resources necessary to support housing stability. Work with families to identify and address barriers that may interfere with completion of ILP tasks, participation in services, housing readiness, or progress toward permanent housing. 

• Engage families in the case management process and develop appropriate strategies to address barriers to participation and completion of required service plan activities. 

• Maintain regular contact with assigned families, monitor progress toward ILP and rehousing goals, and document significant contacts, progress, barriers, and interventions in CARES. 

• Follow up with families and referral providers to ensure connection services, monitor progress, and document outcomes and any additional action needed.  

• Advocate on behalf of families and act as liaison with outside agencies regarding housing, benefits, education, healthcare, childcare, and other identified needs  

• Provide accurate and timely information for weekly, monthly, quarterly, annual, and other program reports. 

• Complete assigned intake, eligibility, and case management activities for families referred or assigned to the program 

• Conduct and document required Unit Inspections weekly for families with infants ages 0–12 months and families with active ACS involvement, and biweekly for all other families, in accordance with DHS and program requirements; provide safe sleep education as applicable, document findings and follow-up in CARES, and upload all required forms. 

• Complete required follow-up related to ACS involvement, including communication with families, ACS, and other involved providers, and document all contacts, concerns, and follow-ups in CARES. 

• Complete timely follow-up with families regarding incidents, including assessing identified needs or concerns, providing appropriate referrals or interventions, and documenting follow-ups in CARES. 

• Follow up with families regarding missed curfews, absences, attendance concerns, and Sign-In/Sign-Out or Nightly Signature Roster discrepancies, and review and process client pass requests with supervisory approval, ensuring all required outreach, documentation, and CARES entries are completed. 

• Work collaboratively with Housing Specialists (HS), Client Care Coordinators (CCC), and other service providers through case conferences and interdisciplinary meetings to address family needs and barriers, coordinate services, support progress toward permanent housing, and complete required follow-up 

•  Perform other duties and responsibilities as assigned to support program operations and the needs of families residing at the shelter 

EDUCATION/EXPERIENCE REQUIRED:MINIMUM EDUCATION/EXPERIENCE REQUIRED: 

• Bachelor's Degree and one (1) year of direct experience preferred OR 

• Associate's degree and three (3) year of direct experience OR 

• High school diploma or equivalent and six (6) years of direct experience; or 

• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position. 

 Minimum Experience and Skill Required  

• Experience required listed above with minimum education 

• Computer literacy in MS Office and other basic office technology 

Preferred Qualifications: 

• Bilingual (English & any other language) preferred. 

• Working knowledge of CARES, ACCESS HRA Provider Portal, CAPS, CURRENT, HOMES 

Pre and/or Post Employment Requirements: 

• Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services (DCJS) prior to start of employment.  

• Ability to maintain clearances throughout the duration of employment. 

• Required to become First Aid/CPR certified. 

• Required to become certified in overdose prevention.                                                    

• Submit medical Tuberculosis (TB) test results as part of the onboarding process. 

Compensation: $47,528 - $51,905 annually 
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Salary : $47,528 - $51,905