The Landing Family Shelter - Client Care Coordinator

Program Overview:

CAMBA’s The Kensington Family Shelter is funded by the New York City Department
of Homeless Services and offers families a supportive, structured therapeutic, safe,
and drug-free facility. It provides comprehensive case management services to 64
families who are in a transitional residence program for homeless families. The five story
facility has 4 floors plus a basement with rooms of various sizes, common areas
and provides on-site security and social services.

Position Overview:

The person filling this position is expected, under general supervision, to: (1) provide
individual and/or group counseling services to assist clients and their families to
achieve healthy relationships, emotional stability, personal development and/or
adjustment; and, (2) counsel clients regarding issues such as: abusive behavior, family
dynamics, healthy personal choices, substance abuse, mental and physical
health/trauma related issues; including the following:
What Does

What Does a/the Client Care Coordinator/Social Worker Do:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Assist clients in completing all CAMBA intake applications, screenings and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessment of clients and clients' families.
• Prepare initial biopsychosocial evaluation and update according to regulations.
• Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened.
• In collaboration with clients and case managers, assist in the preparation of the initial Independent Living Plan (ILP), including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
• Act as advocate on behalf of family to arrange medical, psychiatric, educational and other tests/examinations that may disclose causes of client’s difficulties and indicate remedial measures; advocacy efforts must be documented.
• Attempt to alter clients' and their families' attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders in client's life to ensure a collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
• Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document contact with client/family via progress notes in CARES within 48 hours of interaction.
• Periodically reassess clients and update services plans and goals to reflect current status.
• Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare).
• Ensure that all clients’ charts contain all required documentation.
• May reach out and market the program internally to the shelter community in order to recruit clients.
• Tasks may be modified, expanded and/or assigned over a period of time.

What Are the Results Expected to Be Achieved:

The person filling this position is responsible for achieving the following results:

Outputs:

• 50 families will be provided services annually.
• 100% of biopsychosocial will be completed for each family annually.
• 100% of eligible families will receive referrals to mental health services annually.
• 100% of eligible families will receive referrals to substance abuse services annually.
• At least 1 on-site client group will be facilitated weekly.
• At least 5 linkage agreements will be established monthly.

Performance Targets:

• 50% of referred families will participate in linked services (i.e., mental health, substance abuse, etc.) annually.
• 75% of all eligible families with children will successfully transition to stable, permanent housing annually.

Education, Licenses and/or Certifications Required:

• Licensed Master of Social Work (LMSW) required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required. If Counselor II fails to obtain the LMSW within one year of the date of hire, the orientation period may be extended for six months at CAMBA’s discretion. If Counselor II fails to obtain the required LMSW on CAMBA’s required timeline, they will be terminated.

Minimum Experiences and Skills Required:

• Two years of relevant experience (preferably family shelters shelter settings)

Preferred Qualifications:

• Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State
• Division of Criminal Justice Services prior to start of employment.
• Ability to maintain clearances throughout the duration of employment.
• Required to become First Aid/CPR certified.
• Required to become certified in overdose prevention.
• Bi-lingual preferred.

Pre and/or Post Employment Requirements:

Complete Onboarding Process and Post Employment requirements as follows:

• Required Dept. of Health, Dept. of Education fingerprint clearance.
• Doctor's confirmation certifying good health (proof of negative TB test results)
• State Central Registry (SCR) clearance; ability to maintain all State Central Registry (SCR) clearances and fingerprint clearances throughout the duration of employment.

What Competencies Does CAMBA Require for all Positions:

• Adaptability/Flexibility - Adapts to changes in the work environment; Manages competing demands; Changes approach or
method to fit the situation; Exhibits ability to deal with frequent change, delays, or unexpected events; Exhibits ability to multitask.
• Analytical Skills - Demonstrates attention to detail; Collects and researches data; Uses intuition and experience to complement
data; Exhibits good reasoning skills; Synthesizes complex or diverse information; Designs workflows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives
at meetings and appointments on time.
• Budget/Cost Consciousness - Displays orientation to revenue generation and expense control; Works within approved budget;
Develops and implements cost saving measures; Conserves organizational resources.
• Change Management Skills - Develops workable implementation plans; Communicates changes effectively; Builds
commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates
results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets
expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps
commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate
person with an alternate plan.
• Diversity Consciousness - Shows respect and sensitivity for cultural differences among clients and staff; Educates others on
the value of diversity; Demonstrates knowledge of EEO policy; Promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds
organizational values.
• Initiative - Demonstrates ability and willingness to work independently as a self-starter; Volunteers readily; Undertakes selfdevelopment
activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes
advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for
improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others'
attention.
• Interpersonal Skills - Exhibits ability to get along with diverse personalities; Exhibits tactful, professional, flexible behavior;
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions
under control; Remains open to others' ideas and tries new things.
• Judgment - Displays willingness to make decisions; Exhibits good reasoning skills as well as sound and accurate judgment;
Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Managerial Skills - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for
subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and
encourages growth; Solicits and applies client feedback (internal and external); Fosters quality focus in others; Improves
processes and services; Continually works to improve managerial skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against
standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support Skills - Follows policies and procedures; Completes administrative tasks correctly and on time;
Supports organization's goals and values.
• Planning/Organizing Skills - Exhibits ability and willingness to multi-task; Prioritizes and plans work activities; Uses time
efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules clients and/or staff and their tasks;
Develops realistic action plans.
• Problem Solving Skills - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional
topics.
• Productivity - Meets productivity/quantity standards; Completes work in a timely manner; Strives to increase productivity;
Works quickly.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and
consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
Establishes and maintains appropriate staff and client boundaries.
• Project Management Skills - Develops project plans; Coordinates projects; Communicates changes and progress; Completes
projects on time and budget; Manages project team activities.
• Quality Consciousness - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies
feedback to improve performance; Monitors own work to ensure quality.
• Safety Consciousness - Is knowledgeable about and follows Universal Precautions; Demonstrates awareness of the condition
of surroundings as being either safe or unsafe (potential accident area / situation); If possible, remedies situation immediately;
If not, immediately reports potentially hazardous conditions to supervisor.
• Stakeholder Service Skills - Exhibits patience, empathy, high-energy level, and non-judgmental attitude and behavior toward
and about stakeholders; Exhibits willingness and ability to engage culturally-diverse stakeholder population; Builds on
stakeholders' strengths; Manages difficult or emotional stakeholder situations, with appropriate boundaries; Responds
appropriately to stakeholders' needs and requests for service and assistance; Meets commitments; Maintains client, employee,
and organizational confidentiality.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses;
Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Works hard to accomplish team goals; Balances team and individual responsibilities; Exhibits objectivity and
openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team
above own interests; Demonstrates ability and willingness to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed; Recognizes team accomplishments.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to
continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Exhibits confidence in self and others; Inspires and motivates others
to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others;
Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Mobilizes others to fulfill the
vision.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data
effectively; Demonstrates ability to read and interpret written information.

Minimal Training (6 Months):

• There is a six (6) month introductory period.

Working Environment: The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with
disabilities to perform essential job functions.

• Non-private offices are moderately noisy due to office phone usage, staff/resident meetings, office equipment, and light office traffic.
• Some positions involve travel to meetings and sites at different locations in the New York Metropolitan Area, during the regular workday, and thus, exposure to outdoor weather conditions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, talk, hear,
and use both close and distance vision.

Equal Opportunity Employer: CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive
workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We
consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age,
disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
Acknowledgement: Employee signature below constitutes an employee’s understanding of the requirements, essential functions
and duties of the position.

Salary : $69,010 - $74,160