Customer Service Specialist

COMPANY

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.

Role:

CalSource, LLC, a division of Applied Technical Services Inc., is seeking an enthusiastic and personable Customer Service Representative working out of one of our client's offices in Newark, NY. Reporting to the calibration supervisor at CalSource-Rochester, you'll play a vital role in our team. The individual in this role will split time between working at the client site and at the CalSource facility performing customer service duties, collections using our accounts receivable system, or other responsibilities, as needed.

Responsibilities:

As a Customer Service Representative, your responsibilities will include:

• Maintaining and updating the calibrations system, including:
  • Tracking the calibration services due for the month
  • Locating equipment withing the client operation
  • Tracking items and updating the system appropriately
  • Completing documentation for non-conformance items
• Utilizing our ERP (Accounting) system to identify clients that need contacted to collect their outstanding invoices.
• Addressing customer inquiries and concerns at the client site
• Participate in morning meetings with the various departments at the client site
• Order parts and equipment from client requests thru the calibration department
• Receive and process calibrations to the appropriate calibration departments, whether it is internal or external.
• Schedule onsite calibrations with the CalSource team
• Schedule vendor calibrations and ship equipment to the appropriate vendors for support
• Participate in client audit providing the calibration documentation when requested

Minimum Requirements:

• 2 – 5 yrs relevant experience with a High school diploma or equivalent
• Exceptional customer service and phone skills
• Excellent interpersonal, verbal and written communication skills
• Attention to detail
• Must be personable and interact comfortably with clients and co-workers
• Must be able to work independently with minimal supervision

EOE/AA/M/F/Vet/Disability
ATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law.

U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.