What are the responsibilities and job description for the Customer Success Manager position at Calpion/Plutus Health?
About Artemis ABA Inc.
Artemis ABA Inc. is a technology company revolutionizing the ABA field through our proprietary, AI-powered platform—built on Salesforce—that streamlines clinical workflows, billing, scheduling, and compliance. Designed with ABA professionals in mind, Artemis delivers intuitive, scalable solutions that power smarter care delivery and operational excellence.
Position Summary
We are seeking a proactive, relationship-focused Customer Success Manager to ensure our clients achieve maximum value from the Artemis platform. This role combines account management, product enablement, and strategic consultation to drive adoption, retention, and growth across our customer base.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Onboard new customers, ensuring a smooth transition from sales to implementation.
- Develop a deep understanding of customer workflows, goals, and success metrics.
- Drive platform adoption through training, best practices, and proactive engagement.
- Conduct regular business reviews (QBRs) to assess platform usage and ROI.
- Collaborate with the product team to relay client feedback and feature requests.
- Identify upsell and cross-sell opportunities in partnership with the sales team.
- Manage client escalations with urgency and professionalism.
- Maintain accurate records of customer interactions, issues, and success plans in CRM.
Requirements
- Bachelor’s degree preferred (Business, Healthcare Management, or related field).
- 3–6 years of Customer Success, Account Management, or Implementation experience in a SaaS or healthcare technology setting; ABA/RCM domain knowledge is a plus.
- Strong client relationship management skills with a consultative approach.
- Excellent communication, presentation, and problem-solving abilities.
- Proficiency in Salesforce or other CRM platforms.
- Ability to manage multiple accounts and priorities simultaneously.
- High level of ownership, initiative, and follow-through.
What We Offer
- Competitive salary
- Health, dental, and vision insurance, 401k
- Work with an innovative, fast-growing healthcare technology company.