What are the responsibilities and job description for the Customer Success Manager position at Prodapt?
Overview: Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.
A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80 locations globally.
Summary: We are looking for an experienced E2E Solution Designer/Architecture with strong expertise in Sales Planning, Sales Processes, and Sales Compensation. The candidate will be responsible for translating complex business requirements into scalable, integrated, and optimized end-to-end solutions.
The role requires a strong understanding of sales business processes, planning cycles, target and quota management, incentive compensation, sales performance, and the technology landscape supporting these capabilities. The candidate will work closely with business stakeholders, Sales Operations, Sales Finance, Compensation teams, Product Owners, Enterprise Architects, Data teams, and Engineering teams to define business and technical solutions.
Key Responsibilities:
- Own the end-to-end solution design for Sales Planning, Sales Process, and Sales Compensation capabilities.
- Analyze business requirements and translate them into scalable functional and technical solutions.
- Define business rules for sales compensation, eligibility, incentives, quotas, attainment, accelerators, thresholds, and payouts.
- Design end-to-end processes from sales planning → execution → performance measurement → compensation calculation → payout.
- Identify opportunities to simplify processes, eliminate manual activities, improve automation, and reduce operational effort.
- Design integration between CRM, sales planning, compensation, HR, finance, ERP, data warehouse, and reporting platforms.
- Define APIs, interfaces, data flows, business rules, and integration patterns.
- Ensure data consistency across sales, employee, customer, quota, performance, and compensation systems.
- Develop solution architecture, process flows, sequence diagrams, data models, and technical design documents.
- Ensure solutions meet performance, scalability, security, availability, auditability, and data-quality requirements.
- Evaluate technology options and perform solution trade-off analysis.
- Collaborate with Enterprise and Domain Architects to ensure alignment with architecture standards.
- Provide technical guidance to engineering and implementation teams.
- Support SIT, UAT, deployment, production readiness, and implementation activities.
- Identify risks, dependencies, assumptions, and constraints and provide mitigation strategies.
- Communicate solution designs effectively to business stakeholders and senior technology leadership.
Qualifications:
- Bachelor's or master's degree in computer science, Engineering, Information Technology, Business, or a related discipline.
- 8 years of experience in solution design, solution architecture, business transformation, or enterprise application delivery.
- Strong experience in Sales Planning, Sales Operations, Sales Compensation, or Sales Performance Management.
- Experience designing complex E2E solutions involving multiple business and technology systems.
- Strong understanding of business rules, data flows, integrations, and enterprise applications.
- Excellent analytical, communication, and stakeholder-management skills.
- Experience working in Agile delivery environments.