Trolley Supervisor

Key Responsibilities

Operational Leadership
· Oversee daily trolley operations, including opening and closing procedures, route management, and schedule adherence.
· Monitor fleet readiness and coordinate with Maintenance to ensure all vehicles are safe, fueled, and operational.
· Adjust staffing and trolley deployment in response to guest volume, weather conditions, and operational changes.
· Ensure ADA protocols, loading procedures, and safety standards are followed consistently.

Team Supervision
· Lead, support, and coach trolley drivers, greeters, and loaders throughout each shift.
· Conduct pre-shift briefings to communicate operational updates, safety notes, and performance expectations.
· Provide on-the-spot training and reinforcement of guest service standards.
· Assist with scheduling, timekeeping, and coordinating staff breaks to maintain coverage.

Guest Experience
· Deliver exceptional guest service and support team members in resolving guest questions, complaints, and special requests.
· Respond promptly to any guest or route issues, including delays, operational adjustments, or emergency situations.
· Ensure load times, dispatch intervals, and guest flow run smoothly and efficiently.

Safety & Compliance
· Enforce all safety procedures for drivers and guests, including proper loading, seatbelt compliance, and emergency protocols.
· Assist with incident reports, vehicle checks, and communication with Safety & Security during medical or operational incidents.
· Ensure drivers complete pre- and post-trip inspections and that documentation is properly maintained.

Communication & Coordination
· Act as the point of contact between trolley operations and other departments (Admissions, Security, Facilities, Special Events).
· Provide real-time updates on operational challenges, route changes, guest volume, and vehicle status.
· Support the Senior Operations Manager with daily reporting and end-of-shift summaries.

Qualifications
· Previous experience in transportation, attractions, events, or guest services preferred.
· Strong leadership skills with the ability to motivate and guide a large seasonal team.
· Excellent communication, problem-solving, and multitasking abilities.
· Ability to stay calm under pressure and make sound decisions quickly.
· Must be comfortable working outdoors, nights, weekends, and holidays.
· Valid driver’s license and clean driving record; CDL preferred but not required (site training provided).

Physical Requirements
· Ability to stand for extended periods and walk long distances.
· Ability to assist guests with boarding, including those with mobility needs.
· Ability to work in varying weather conditions.

Why Join Our Team
· Work in a team-focused environment that values leadership, communication, and guest experience.
· Opportunities for continued seasonal leadership roles and growth within operations.