What are the responsibilities and job description for the Housekeeping Manager position at Callaway Gardens?
Key Responsibilities
- Collaborates with Executive Housekeeper to maintain and evaluate cleanliness standards according to established resort housekeeping procedures by regularly completing guest room and public area inspections. Works with the housekeeping supervisor, room inspectors and Hosts to maintain standards and consistency.
- Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction.
- Collaborates and communicates with both Front Office and Engineering regarding status, condition and functionality of guest rooms. Reports defects. If required, places rooms out of order when engineering work is required and reinstates once completed.
- Communicates a clear and consistent message regarding the Housekeeping goals by providing: direction, coaching, mentoring, correction, training, support and development of Hosts through timely and specific feedback and recognition.
- Understands, complies with and able to implement safety and security policies and procedures for a safe work environment, safe work practices (chemicals, floor equipment, et. al), and guest safety and security.
- Assists the Executive Housekeeper with monitoring, planning, payroll costs, budgets and forecasts. Assists with recruiting, onboarding, training, scheduling, payroll and appraising performance.
- Performs quarterly, monthly, and daily inventories of Housekeeping and cleaning supplies, linens, chemicals, et al. Assists in ordering operating/guest room supplies once inventories are completed.
- Performs overall supervision of linen storage closets, supply areas, and other storage areas by conducting tours of the areas on a daily basis.
- Prepares a variety of reports detailing room status, special request items, and occupant information. Distributes reports accordingly and makes sure to process special requests.
- Verifies all VIP and group arrivals if they have not checked into the property when reports are completed.
- Assists in recording and tracking the daily housekeeping statistics.
- Maintains inventory and control of room keys; distributes keys to authorized staff.
- Maintains the lost and found system for items found throughout the property. Stores and logs items. Maintain records when items are returned to owners.
- Resolves guest concerns to ensure complete satisfaction.
- Acts in the role of Executive Housekeeper in his/her absence.
Qualifications
- Requires a work history that clearly displays a thorough knowledge of best practices and procedures in hospitality housekeeping
- At least three (3) years of directly related housekeeping experience
- At least one (1) year of previous management/supervisory experience
- Basic computer experience along with experience with property management systems required. Experience with Opera and HotSOS preferred
- Must have prior experience with and/or training in proper Housekeeping safety procedures (SDS, chemical disposal, blood-borne pathogens, hazard communication, etc.)