Director Sales RES

Responsibilities and Duties: 

• Approach all encounters with guests and team members in a friendly, service-oriented manner. 
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling. 
• Maintain high standards of personal appearance and grooming which includes a nametag when working. 
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations. 
• Maintain a friendly and warm demeanor at all times.
• The Director of Sales will be responsible for selling and maintaining “Key Accounts”.  
• The Director of Sales works with the sales team to achieve these goals and helps to work efficiently and successfully to develop and continually enhance relationships with key corporate, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase our market share. 
• The Director of Sales will catch all leads, approve contracts and assign all files to conference services.  
• Recommend, assist in developing, implementing, monitoring, and controlling the group sales annual budget and marketing plan; analyze competition, market trends and customer needs and comments; prepare and review forecasts, period and reports and various sales and rate reports to continually assess the group's productivity against the budget, plan and marketplace. 
• Asist in any needs of the conference service team related to group business, attend resume meetings, and when needed attend BEO. Problem solves any guest concerns and/or needs from team.  
• Ensure team is prospecting for daily outreach, entertainment, special promotions, e-marketing, outside appointments, sales missions, trade shows combined with target messaging. 
• Attending industry events are some of the necessary activities for this position. 
• Acquisition of new profitable target business is key in a repositioning resort while maintaining existing profitable business. 
• Conduct regular business review meetings when needed with regional revenue manager for incoming business.   
• Work with the revenue analyst and regional revenue manager to yield management across rooms, producing premium room type strategies and maximizing event space occupancies. 
• Focus on development and execution of the resort's tactical digital group and rooms marketing strategy, need period strategy collaboration with the property marketing team. 
• Perform other duties as assigned by supervisor or management. 
• Attend all meetings/training as required by supervisor or manager. 

 Qualifications: 

Education & Experience:   

• Minimum of 5 years of strong leadership skills, managing a variety of sales and support team.
• Minimum of 3 years as a luxury Resort Director of Sales leading a team.
• Possess top sales skills in multiple markets.
• Minimum of 5 years of experience and provable successful track record in hotel/resort sales.
• Strong selling, negotiating & closing skills.
• Excellent ability to conduct presentations, written and oral.
• Demonstrated ability to be creative to develop strategies that will drive revenue.
• Strong business planning, account planning and budget management skills.
• Ability to manage multiple priorities and reprioritize to ensure weekly prospecting & outside sales calls goals are met or exceeded.
• Knowledge of Hotel Computer Systems, including Delphi DMP Sales Management Systems. Property management systems and accounting systems. 
• Reporting skills required therefore knowledge of Excel important.
• Strong presentation skills required via PowerPoint and online presentation platforms important (i.e Zoom, WebEx, Microsoft Teams).
• Knowledge of prospecting and acquisition channels like LinkedIn, Knowland, Zoominfo, Compstak and others.
• Involvement in Hotel Sales Organizations and Associations helpful.

 Physical Requirements: 

• Long hours are sometimes required.

Mental Requirements:  

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member. 
• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests. 
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits. 
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need. 
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.