What are the responsibilities and job description for the SUPPORT SERVICES ASSISTANT (GENERAL) position at California State Personnel Board?

Department of Rehabilitation

JC-488094

Support Services Assistant (General)
SUPPORT SERVICES ASSISTANT (GENERAL)

$3,326.00 - $4,441.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: Until Filled

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

Job Description and Duties

This is a continuance of a previously posted advertisement. Previous applicants remain under consideration and do not need to reapply.

Permanent Intermittent employees are not allowed to work more than 1500 hours in a calendar year. Hours vary, depending upon accommodated employee needs. The anticipated time worked will be 28 hours per week. The employee will receive an hourly compensation based on the number of hours worked.

This position is located in the city of Antioch.

Multiple vacancies may exist.

Under the general supervision/direction of the Supervisor I, Team Manager, and the guidance of the designated employee, the Support Services Assistant (General) (SSA-G) provides reasonable accommodation services for otherwise qualified state employee, by facilitating travel, visual, and written communication. SSA-G must follow written and oral instructions, be courteous, tactful, and work cooperatively with others. SSA-G must be a safe and courteous driver. SSA-G must make accurate observations of clients and environment, at the direction of counselor.

Working Conditions

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Permanent Intermittent employees are not allowed to work more than 1500 hours in a calendar year. The anticipated time worked will be 28 hours per week. If selected, the employee will receive an hourly compensation based on the number of hours worked.

Position Details

Job Code #:

JC-488094

Position #(s):

813-210-1432-990

Working Title:

Support Services Assistant (General)

Classification:

SUPPORT SERVICES ASSISTANT (GENERAL)

$3,326.00 - $4,164.00 A

Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit https://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

$3,551.00 - $4,441.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Contra Costa County

Telework:

In Office

Job Type:

Permanent Intermittent - 1500 Hours

Department Information

If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.

Join us in our Antioch location within walking distance of a variety of restaurants and shops. Enjoy a great work environment with many office amenities. If you strive to make a difference, we invite you to seek a career with DOR!

DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.

DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.

Our work at DOR is guided by the following core values:

We believe in the talent and potential of individuals with disabilities.
We invest in the future through creativity, ingenuity, and innovation.
We ensure our decisions and actions are informed by interested individuals and groups.
We pursue excellence through continuous improvement.
We preserve the public’s trust through compassionate and responsible provision of services.

VISION STATEMENT:

Employment, independence, and equality for all Californians with disabilities.

MISSION STATEMENT:

DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.

People with disabilities are encouraged to apply.

Please visit our website to learn more about DOR and our mission.

Department Website: http://www.dor.ca.gov

Special Requirements

If mailing in an application, include JC#488094 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Rehabilitation

Personnel

Attn: Personnel/JC 488094

721 Capitol Mall

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Rehabilitation

Personnel

721 Capitol Mall

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect
High level of organizational skills and office equipment and processes proficiency
Proficiency with Microsoft Office applications including Word and Excel
Knowledge of department's mission and goals

Benefits

There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

Pension through CALPERS
Medical Benefits, including health, dental, and vision insurance
Medical benefits into retirement
Deferred Compensation options: 401k and 457b
Leave benefit options (Vacation/Sick or Annual Leave)
Paid Holidays
Group Legal Services
Life Insurance
ScholarShare (College Saving Account)
Pre-Tax Parking

For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR.

General State Employment Benefits and Protections

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dor.ca.gov

Hiring Unit Contact:
Cassie Alexis Smith
(925) 602-3991
CassieAlexis.Smith@dor.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Office of Civil Rights
(916) 558-5850
Civil.Rights@dor.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

To obtain list eligibility for the Support Services Assistant (General) position(s), you must first take the online exam: SUPPORT SERVICES ASSISTANT (GENERAL)

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Salary : $3,326 - $4,441

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