Program Technician Permanent Intermittent

The California State Lottery is looking to fill the exciting role of a Program Technician Permanent Intermittent!

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state agencies that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding to California schools while simultaneously supporting local communities. Ninety-five cents of every dollar spent by players goes back to local communities in the form of contributions to public schools and colleges, prizes and retailer compensation.

In fiscal year 2023-24, the California Lottery provided over $2 billion in supplemental funding for California public schools, bringing the total contributions to more than $46 billion since we began in 1985. Lottery products are sold at more than 23,000 retail locations throughout the state. Product offerings include an average of 52 fun and entertaining Scratchers games and several draw games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Job Description and Duties:

Under the close supervision of the Lottery Manager (Sales), the Program Techinician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players and retailers. The Program technician is assigned to the district office and provides information and assistance, either on the telephone, in person or writing, on rules, regulations, forms, status of claims, ect. to players and members of the public.

This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Fresno District Office. This position is not eligible for telework.

You will find additional information about the job in the Duty Statement.

Working Conditions

Schedule: 8am – 5pm Monday-Friday

Travel: None

Other: Work in an office setting.

Desirable Qualifications

• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.
• Clerical work experience that includes knowledge of basic research and data gathering and record-keeping techniques.
• Detail-oriented in work deliverables.

For more information about this opportunity, benefits, and instructions on how to apply -- click the Apply button.