What are the responsibilities and job description for the PROGRAM TECHNICIAN II position at Covered California?
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Position Details
Job Code #:
JC-501755
Position #(s):
801-314-9928-VAR
Working Title:
Bilingual Service Center Representative
Classification:
PROGRAM TECHNICIAN II
$3,833.00 - $4,804.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Fresno County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday - Friday
Department Information
Covered California works to improve the health of all Californians by assuring their access to affordable, high quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.
We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!
Life can change in an instant – so can your career!
Visit our website to learn more about why Covered California is an employer of choice.
Job Description And Duties
Who Are We?
Join the Fresno Service Center as the next Bilingual Service Center Representative! As part of the Operations team, you will be an integral part of accomplishing Covered California's mission and main goals.
How You'll Make an Impact - As the Bilingual Service Center Representative, you will be responsible for directly assisting consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. We are looking for someone who has at least two years of customer service experience, preferably in a call-center setting. If you are looking for an opportunity where you can directly help consumers, submit your applicaiton today!
Bilingual Position: Must be fluent in one of the following languages to be appointed to this position: Spanish, Mandarin, Cantonese, or Vietnamese.
Call Center Pay Differential: If selected, incumbents will be compensated an additional $150 per month.
Bilingual Pay Differential: If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month.
This position's office headquarters locations is designated in Fresno. Travel expenses associated with communiting to the office headquarters locations are not reimbursable, other than authorized transit subsidies.
NOTE: To be considered for thie job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eiligibility. If you are new to Califonia State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please
click here to access the exam bulletin.
NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.
Covered California does not provide visa sponsorship and is not an E-Verify employer.
Effective July 1, 2025, in response to the budget deficit, the Department of Human Resources (CalHR) has implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 requires that each full-time employee working their assigned work schedule recieve a 3 percent reduction in pay in exchange for 5 hours of PLP 2025 leave credits monthly through June 30, 2027.
You will find additional information about the job in the Duty Statement .
Special Requirements
Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.
Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.
Your Statement of Qualifications (SOQ) must discuss how your education, training, and experience qualifies you for this position. It also serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, Arial 12 pt. font, no more than two pages in length, and each response must be numbered and must address each of the items listed below.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/22/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Covered California
Employment & Classification Services
Attn: HRB-ECSU-AM
1601 Exposition Blvd
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Covered California
Employment & Classification Services
HRB-ECSU-AM
1601 Exposition Blvd
Sacramento , CA 95815
08:00 AM - 05:00 PM
Required Application Package Documents
The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job:
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Position Details
Job Code #:
JC-501755
Position #(s):
801-314-9928-VAR
Working Title:
Bilingual Service Center Representative
Classification:
PROGRAM TECHNICIAN II
$3,833.00 - $4,804.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Fresno County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday - Friday
Department Information
Covered California works to improve the health of all Californians by assuring their access to affordable, high quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.
We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!
Life can change in an instant – so can your career!
Visit our website to learn more about why Covered California is an employer of choice.
Job Description And Duties
Who Are We?
Join the Fresno Service Center as the next Bilingual Service Center Representative! As part of the Operations team, you will be an integral part of accomplishing Covered California's mission and main goals.
How You'll Make an Impact - As the Bilingual Service Center Representative, you will be responsible for directly assisting consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. We are looking for someone who has at least two years of customer service experience, preferably in a call-center setting. If you are looking for an opportunity where you can directly help consumers, submit your applicaiton today!
Bilingual Position: Must be fluent in one of the following languages to be appointed to this position: Spanish, Mandarin, Cantonese, or Vietnamese.
Call Center Pay Differential: If selected, incumbents will be compensated an additional $150 per month.
Bilingual Pay Differential: If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month.
This position's office headquarters locations is designated in Fresno. Travel expenses associated with communiting to the office headquarters locations are not reimbursable, other than authorized transit subsidies.
NOTE: To be considered for thie job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eiligibility. If you are new to Califonia State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please
click here to access the exam bulletin.
NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.
Covered California does not provide visa sponsorship and is not an E-Verify employer.
Effective July 1, 2025, in response to the budget deficit, the Department of Human Resources (CalHR) has implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 requires that each full-time employee working their assigned work schedule recieve a 3 percent reduction in pay in exchange for 5 hours of PLP 2025 leave credits monthly through June 30, 2027.
You will find additional information about the job in the Duty Statement .
Special Requirements
Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.
Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.
Your Statement of Qualifications (SOQ) must discuss how your education, training, and experience qualifies you for this position. It also serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, Arial 12 pt. font, no more than two pages in length, and each response must be numbered and must address each of the items listed below.
- Please describe a time when you provided excellent customer service.
- Please describe your experience and proficiency with Microsoft Office Suite or similar computer applications.
- Please list any languages in which you are proficient that you believe qualifies you for this bilingual position.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/22/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Covered California
Employment & Classification Services
Attn: HRB-ECSU-AM
1601 Exposition Blvd
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Covered California
Employment & Classification Services
HRB-ECSU-AM
1601 Exposition Blvd
Sacramento , CA 95815
08:00 AM - 05:00 PM
Required Application Package Documents
The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Please attach your SOQ to your application. Applications received without an SOQ may not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Please see above “Special Requirements” section for SOQ instructions.
Salary : $3,833 - $4,804