Customer Service Representative

Customer Service Representative  

We are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Caliber. At Caliber, we design, manufacture, and distribute products to the powersports/automotive industries. As a Customer Service Representative, you will deliver exceptional support to our customers (both B2B & B2C) while embodying our core values. You will be a key point of contact for our direct-to-consumer (D2C) customers—providing friendly, proactive, and knowledgeable support via phone, email, and chat. You’ll manage inquiries about product selection, order status, returns, warranty, and other customer needs, while also playing a key role in supporting trade shows where Caliber sells D2C at events. If you have a passion for problem-solving, a positive attitude, and a dedication to customer success, as well as a passion for Powersports/Automotive then this is the role for you! 

Location: Burnsville, MN 

Reports to: Director of Business Development 

Key Responsibilities: 

·        Addressing Customer Issues: Serve as part of our 3 deep points of contact for customer inquiries via phone, email, and chat. 

·        Work with the Account Management team to ensure timely entry of orders, RMA, Credits, Corrections, etc. 

·        Manage Caliber customer facing email inboxes 

·        Provide solutions that help customers overcome challenges and improve their experience with our products and services. 

·        Field potential leads, and delivers to the appropriate stakeholders 

·        Be a subject matter expert for Caliber. Know our products and have the ability to recommend solutions to needs and problems 

·        Be the first point of contact for customer inquiries, both B2B and B2C including Technical Assistance, and Warranty touch points. 

·        Timely and accurate order entry, and revision. 

Qualifications: 

·        Experience in a customer-facing role, preferably within powersports, automotive, marine, and outdoor equipment. 

·        Experience with ERP systems (Epicor is a plus), order entry, and basic logistics tracking. 

·        Well-organized and able to juggle multiple tasks while maintaining accuracy and attention to detail. 

·        Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and with internal and external stakeholders. 

·        Proficiency in the Microsoft suite of products. 

·        Prior tradeshow or event experience is a plus. 

Key Attributes for Success  

·        Passion for helping people and solving problems. 

·        Calm under pressure, even when handling tough issues or impatient customers. 

·        Positive, team-first attitude. 

·        Interest in powersports, automotive, or outdoor products is a strong plus. 

Why Join Us? 

·        Opportunity to make a significant impact in a growing company. 

·        Team focused, collaborative, and entrepreneurial work environment. 

·        Competitive compensation, professional development, and benefits package. 

·        Occasional travel to exciting events across the US & Canada. 

Core Values:   

Entrepreneurial Spirit: We vigorously implement common sense. We are adaptable, energetic, have zeal, passion, resilience, and a positive attitude.  

Commitment to Customer: We bend over backwards to help our customers! We are committed to helping them solve their problems, make their lives easier, and being the best possible supplier/manufacturer. 

Innovation: We are committed to radical innovation; if there is a better way to do it, or a more efficient way to complete it, we strive to figure it out and implement it.  

Integrity: We believe honesty is absolutely required in every employee and in everything we do. We also believe the basis for any relationship is trust, integrity, and respect.  

Work Hard Play Hard: We work hard and do what it takes to get things done on time! We also like to have fun and play hard: we live life with purpose and to the fullest.  

Our Culture: 

At Caliber/Elastech Solutions, our culture is built upon our core values and the strength of our people. We are a team that embraces an entrepreneurial spirit, values our commitment to customers, fosters innovation, upholds integrity, and believes in working hard and playing hard. If you exemplify these values, you will thrive in our dynamic and rewarding work environment. 

If you are a results-oriented professional who thrives in a collaborative and innovative environment, and you’re passionate about making a positive impact in the Powersports/Automotive industries, we invite you to join our team as a Customer Service Representative. Apply today to contribute to our ongoing success and help shape the future of Caliber!