Mortgage Loan Advisor

Specialty Loan Advisor

Onsite – Coppell, TX (This is fully onsite and not a work from home opportunity)

Shift: Monday - Friday 8:00AM - 5:00PM (1 rotating Saturday morning every 3rd week)

Pay Rate: $29/hr (paid weekly)

Start Date: 4/22/2026

Contract: 6-month Contract-to-Hire (W2)

About the Opportunity

Calculated Hire is in search of a Commercial Loan Specialist for a Fortune 500 Financial Services Company, to assist commercial borrowers (companies, landlords, LLCs, etc.) with their Business Purpose Loan questions.

Position Summary: The Specialty Loan Advisor (SLA) is responsible for cultivating and maintaining on-going customer relationships within our Specialty Loan Division primarily focused on a Business Purpose Loan portfolio.

Essential Duties and Responsibilities include the following:

• Effectively maintain a portfolio of Business Purpose Loans (BPL’s) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing.
• Cultivate and maintain on-going customer relationships by providing an advisory role and approach towards every customer’s unique business needs.
• Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities.
• Perform moderately complex administrative, transactional, operational and customer support tasks to include, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation.
• Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results.
• Ensures compliance with company policies and procedures as well as achieving investor requirements.
• Leverage available resources and technologies to serve our clients with operational excellence and accuracy.
• Achieve production goals (KPI’s- Key Performance Indicators) set by Management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following:

• Working knowledge of Business Purpose Loans
• Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements
• Expansive knowledge related to cross collateralized servicing, partial lien release
• Comprehensive understanding of property preservation, i.e. code violation resolve, hazard claim resolution
• Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement
• Ability to multi-task, meet deadlines and stay organized
• Excellent verbal & written professional communication skills
• Ability to work in a team environment and independently
• Strong advisory skills via telephone, email, and other various platforms

Competencies:

To perform the job successfully, an individual should demonstrate the following:

• Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
• Business Ethics– Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
• Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
• Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.

Education/Experience:

High school diploma or general education degree (GED) required. Associate/Bachelor’s degree preferred. Two to four years related experience and/or training required. Relationship management preferred with emphasis on excellent customer experience.

Computer Skills:

Working knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, One Drive and Outlook).

Previous experience with MSP, Black Knight/LPS and Sagent preferred.

ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.