What are the responsibilities and job description for the Loan Servicing Representative position at Calculated Hire?
Locations: Des Moines, IA -- Hybrid
Schedule: Monday - Friday 6:00AM - 2:30PM
6-Month Contract (W2), Weekly Pay (40 hours/week)
Team Overview
Calculated Hire is in search for a Loan Document Operations Analyst for our Fortune 100 Financial Services Company. This role supports a document‑intensive operations team with an in‑office requirement due to handling paper documents and physical mail processes. The team manages multiple downstream loan fulfillment activities, including document preparation, redisclosure support, settlement and refund review, and shipping. This is considered an entry‑level role, and while mortgage experience is uncommon, candidates with strong office fundamentals, analytical ability, and commitment tend to be successful.
Job Summary
The Loan Document Operations Analyst supports paper‑based loan documentation and post‑closing activities. Responsibilities include preparing and packaging documents for shipment, updating loan origination systems, processing redisclosure requests, and performing analytical refund and settlement reviews. The role requires attention to detail, basic analytical skills, and comfort working in a structured office and cubicle environment.
Key Responsibilities
- Handle and process paper loan documents in an in‑office setting
- Prepare, print, package, and ship letters and loan documentation
- Update loan origination systems accurately and timely
- Support Closing Disclosure (CD) review and related redisclosure requests
- Manage and respond to requests received through: Shared team mailboxes and SharePoint queues
- Complete redisclosure documents and submit required requests when changes are identified
- Perform refund and settlement review processes, including: Reviewing refund settlement statements, Comparing settlement data against the assigned Closing Disclosure, and Ensuring all figures tie out accurately before initiating refunds
- Communicate with internal partners, including: Settlement agents and Other operational teams supporting mailbox and settlement workflows
- Maintain accuracy, organization, and productivity in a structured operations environment
Experience & Qualifications
- Entry‑level candidates encouraged to apply
- Prior experience working in an office environment, preferably in a cubicle setting
- Ability to follow structured processes and work with physical documents
- Strong attention to detail and organizational skills
Preferred (Not Required)
Relevant educational background such as:
- Accounting
- Finance
- Business Administration
- Other coursework that supports analytical or operations work
Additional Considerations
- This team values longevity, dedication, and commitment
- Employment history showing stability is preferred; unexplained gaps may be considered a red flag
- Mortgage experience is rare for this role and not expected
- Training is provided, but candidates must be receptive to learning and able to retain detailed processes
Work Environment
- In‑office role due to paper document handling
- Structured operations setting
- Quality‑ and process‑driven workflow