Analyst I

Job Posting: Analyst I State Controller's Office JC-514299 - Analyst I ANALYST I $3,861.00 - $6,276.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 4/21/2026 Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Job Description and Duties With supervision provided by a Supervisor I in the Support Services Bureau, Public Response and Support Section of the Unclaimed Property Division (UPD) of the State Controller's Office, the incumbent may perform at the capacity of a resource person for the unit as well as within the UPD. The Public Response Unit is responsible for assisting the public by researching and responding to incoming inquiries via telephone, correspondence and/or e-mail pertaining to ownership and the claiming of unclaimed property. The incumbent will answer questions and process claims against unclaimed property accounts by verifying pertinent claimant information, and work in accordance with the Unclaimed Property Law, Government Code, Probate Code, Civil Code, Code of Civil Procedures, the California Code of Regulations, and UPD Policies. Claims for property, which are submitted by both the private and public sectors include: Cash, Securities and Safe Deposit Box Contents. Duties Performed: (Candidates must perform the following functions with or without reasonable accommodations.) Answer the more complex and escalated inquiry calls and emails and letters to the Unclaimed Property Division’s (UPD) Call Center related to specific claims and provide information regarding the Unclaimed Property Program. Resolve elevated claimant issues and concerns received via letter, email, and telephone inquiries from the public. Work with claimants or their representatives, public administrators, and businesses to resolve difficult claim issues. Provide customer service to claimants in response to calls, emails and letters regarding claims. Conduct research and analyze and evaluate claims submitted by claimants. Ensure appropriate distribution of property to owners, and approve or deny claims for payment following all applicable laws and rules governing the program and utilization of policies, procedures, and processes related to the detection and prevention of fraudulent claims payment. Analyze and interpret complex documents such as; Wills Trusts, Final Decrees of Distribution, Letters of Administration, Letter of Testamentary, Tables of Heirship, Articles of Incorporation/Dissolution, Merger Agreements, Partnership Agreements, Bankruptcy Filings, Letters of Authorization, Indemnification Letters, and Declarations of Loss which requires an understanding and knowledge of the Probate process, Corporate Actions such as Mergers, Bankruptcies, Dissolutions, Forfeitures, Suspensions, Sale/Purchases, and Subsidiary Relationships to determine entitlement to unclaimed property. Answer calls and provide sensitive and detailed program information and/or direction to the general public to assist them in properly claiming property and submitting accurate documentation. Provide customer service to the public by answering calls, questions, and returning telephone and email messages regarding the program. Assist callers and claimants with resolving claim issues involving Duplicate Payments, Redeposits, and Replacement Payments. Provide inventory, time, and production data to management as requested. Function as a program expert for the Bureau, working closely with UPD management as well as staff from other UPD units in matters relating to public inquiries and claims. Represent the Bureau on teams and in work groups, which have divisional, departmental, and/or statewide impact on the Unclaimed Property Program. Provide support to the Support Services Bureau by cross-training and providing back-up to address fluctuating needs of the Bureau and the UPD. You will find additional information about the job in the Duty Statement. Working Conditions This position is located in Rancho Cordova on White Rock Road, between Mather Field Road and Zinfandel Drive just off US 50 offering free parking is situated in the family-friendly suburbs of Sacramento. There is an abundance of nearby shopping centers and dining options with public transportation accessible nearby via Sacramento Regional Transit’s bus and light rail systems. This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ANALYST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-514299 Position #(s): 051-550-5157-XXX Working Title: Analyst I Classification: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 2 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Facility: Unclaimed Property Division Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future. The Unclaimed Property Division (UPD) of the California State Controller’s Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you’ll be part of a team that directly impacts people’s lives on a day-to-day basis. Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives! Visit our website to learn more about the State Controller’s Office. How did you hear about us? Take our survey! Department Logo Special Requirements Take the required examination here: Analyst I Examination Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/21/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: State Controller's Office Human Resources Attn: Human Resources Office, C.B. 300 Capitol Mall 3rd Floor, Ste 300 Sacramento, CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: State Controller's Office Human Resources Attn: Human Resources Office, C.B. 300 Capitol Mall 3rd Floor, Ste 300 Sacramento, CA 95814 Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Demonstrate a high degree of initiative and analytical ability. Ability to be a strong leader, work as part of a team as well as independently. Ability to provide excellent internal and external customer service utilizing effective and professional communication. Must be dependable, punctual, and flexible while working under demanding conditions. Knowledge and experience with various software programs and Microsoft (TEAMS, VoIP, Outlook, Word, Excel, PowerPoint, Visio, and Access). Experience or ability to conduct virtual training using various Microsoft Office applications. Excellent organizational and research skills with attention to detail. Ability to work under pressure quickly and accurately while dealing with multiple tasks and changing priorities. Must be able to remain calm under pressure and recognize the needs of others. Must be creative, self-starter, and have the ability to take on challenges effectively. Must be flexible, willing to learn, and thrive in an environment of constant change. Must use good judgement, be approachable, friendly, open-minded, and have a positive attitude. Must be continuously available to answer inquiries by unit staff. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Brendan Duhow (916) 631-3257 BDuhow@sco.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: SCO EEO Officer (916) 324-2223 California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.