What are the responsibilities and job description for the Spa Supervisor position at Cal-a-Vie Health Spa?
POSITION SUMMARYThe Spa Supervisor plays a key leadership role in delivering Cal-a-Vie’s exceptional spa and wellness experience. This position supports daily spa operations, supervises spa staff, and ensures the highest standards of service, professionalism, and guest satisfaction are consistently met. The Spa Supervisor acts as a hands-on leader, problem-solver, and brand ambassador for Cal-a-Vie’s luxury wellness philosophy.ESSENTIAL JOB FUNCTIONS· Ensure all guests receive personalized, attentive, and discreet service aligned with Cal-a-Vie standards· Address guest questions, concerns, and service recovery needs promptly and professionally· Maintain a calm, welcoming, and luxury-focused spa environment· Lead and coordinate spa staff to ensure smooth operations during assigned shifts· Provide guidance, coaching, and real-time feedback to support service quality and team performance· Assist with onboarding and training of new spa team members· Oversee opening and closing procedures of the spa· Ensure treatment rooms and common areas consistently meet Cal-a-Vie’s standards of cleanliness, comfort, and overall quality· Partner with the Scheduling Department to align scheduling needs with therapist availability and guest demand· Assist with inventory control, product restocking, and supply organization· Uphold Cal-a-Vie’s service standards, wellness philosophy, and brand presentation· Ensure adherence to health, safety, sanitation, and licensing requirements· Maintain an up-to-date version of the Spa Procedure manual and ensure State Board compliance.· Ensure equipment is maintained and in proper working order.· Maintain professional relationships with all vendors.· Manage inventory effectively; follow purchasing standards; ensure compliance· Effectively administer and monitor staff scheduling procedures· Assist Spa Management with reports, guest feedback, and operational follow-up· Maintain clear, cross-functional communication to support exceptional guest experiences· Maintain and update all necessary internal and external signage.POSITION QUALIFICATIONS Experience: Previous supervisory or lead experience in a luxury spa, wellness resort, or hospitality environment preferredKnowledge: Strong knowledge of spa operations, treatments, and guest service standards, Heavy administrative responsibilities and understanding Skills/Abilities: Ability to multitask and thrive in a fast-paced, high-touch service environment Excellent communication, leadership, and interpersonal skills. Calm, professional demeanor with strong problem-solving abilitiesAvailability: This position requires availability for weekends, holidays, and overtime as needed. These scheduling requirements are non-negotiable and essential to the role. Company DescriptionAbout Cal-a-Vie Health SpaCal-a-Vie Health Spa is a world-renowned, award-winning all-inclusive luxury wellness resort located in the scenic hills of North County San Diego. Inspired by the charm and elegance of the French countryside, Cal-a-Vie offers an immersive, transformational retreat that blends personalized wellness, world-class fitness, holistic spa therapies, and Michelin-inspired cuisine.Recognized by Condé Nast Traveler 5 years in a row, Travel Leisure, Forbes, U.S.A Today & Newsweek, Cal-a-Vie has been named among the Top Destination Spas in the world for multiple years running. From our intimate 32-guest setting to our exceptional 5 to 1 guest-to-staff ratio, we create an unparalleled level of care and service rooted in luxury hospitality.Our mission is to empower every guest to experience profound well-being however that may be for them, and to create a supportive and inspiring workplace where passionate professionals can thrive in their careers.
Salary : $25 - $27