Spa Supervisor

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun, and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Rate of Pay: $21.49 per hour USD

Job Description

The Spa Supervisor will supervise the spa department and oversee all spa groups. Under the direction of the Spa and Recreation Management team, oversee spa reservations, reception, and facilities.  Maintain day to day operations of the spa facility to assure a smooth, 5-Star experience while exceeding every guest’s expectation all while maintaining a positive working environment. 

What you will be doing:

• Attend to the needs of the guests following Fairmont Grand Del Mar Standards.
• Demonstrate a professional and positive demeanor with members and guests.
• Accountable for all front office, reservations, group sales and public area operations.
• Develop and motivate staff to meet and exceed established service standards.
• Create and maintain a professional, safe, and nurturing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives.
• Participate in and lead training for support staff in the areas of safety, guest service and team building.
• Address staff and guest’s concerns or questions, resolving appropriately.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa facilities
• Participate in spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
• Maintain availability and dedication to Fairmont Grand Del Mar, being available to work weekends, holidays, and evenings.
• Work cooperatively and professionally with all departments.
• Attend regular meetings as directed by the Spa and Recreation Management Team.
• Comply with all Grand Del Mar Company safety and health policies and procedures.
• Maintain a thorough knowledge of all Spa treatments, Recreation activities and take home products as well as all retail products.
• Keep management informed with all guest, staff and program issues.
• Stay current on all department information, become well-versed and trained in its application.
• Perform other duties as assigned by Manager.
• Maintain the work area to ensure a safe and sanitary environment.
• Share all pertinent information and give appropriate feedback to staff members.

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.        
• Valid California Drivers License; CPR certification within 90 days of hire.
• Some computer knowledge helpful; not required. 
• Knowledge of Microsoft Office application, Book4Time, Resort Suite (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
• Reliable and energetic with strong communication skills.
• Flexible schedule required.
• Ability to work well with others.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS