What are the responsibilities and job description for the Mgr VIP Ops & Casino Sales (Corporate) position at Caesars Entertainment?
Responsible for implementing, executing, and measuring VIP ESS initiatives across Caesars Entertainment. Will work collaboratively with casino marketers and operators to ensure effective execution of VIP strategies. Will lead, coach, and support one or more direct reports.
Proactively reviews VIP business operations and trends and acts as a consulting resource to on-property VIP Leadership.
KEY JOB FUNCTIONS :
Will lead in tracking customer commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements
Manages implementation and adoption of all new initiatives and policies, including sales performance programs
Optimizes revenues and efficiencies through effective use of contact, sales, and service strategies
Assists in defining VIP segmentation by establishing sound criteria and enforcing standards
Identifies new segment/opportunities via tools and capabilities such as RTCM and SMART
Works with leadership in creating and implementing goals that reward behaviors aligned to the overall strategy
Manages the payment and incentive process for the various VIP programs
Responsible for managing all host hiring and associated contracts
Assists leadership in developing a financial operating plan that reflects business needs in the upcoming year
Facilitates and proactively advocates the Casino Marketing sales performance culture learning solutions that build and enhance the skills, knowledge, and abilities of the CET host teams
EDUCATION and/or EXPERIENCE:
A minimum of three years of sales or marketing experience
Deep understanding of finance and drivers of performance
Three to five years of successful experience in casinos/hotels, customer service, or hosting (Experience with luxury brands preferred)
Proven capability in innovative and creative thinking for defined sales results
College degree preferred
Ability to travel
Excellent interpersonal, communication, leadership, and analytical skills required
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
Must possess strategic problem-solving skills, yet be comfortable overseeing day to day activities
Must be a proactive change agent
Knowledge and experience with Microsoft programs Excel, Access, and PowerPoint preferred