CASINO ASST MGR

COME JOIN US. Grow You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Teamwork Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Culture You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. WE LOVE OUR WORK. Assist Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Operations Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Management Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Customer Service Ensures customer service standards are followed by all team members and addresses issues as they arise. Administration Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Compliance Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Scheduling Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. Customer Care Effectively handles customer concerns and requests. BRING US YOUR BEST. Analysis Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Presentation Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. ? Skills Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Must have excellent written and verbal communication skills; must be fluent and literate in English. Solutions Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Degree Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum of three (3) years of experience in a comparable Table Games and/or Slot leadership position; or equivalent combination of education and experience. Technology Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Slot operating systems. Professional Ability to maintain a high level of confidentiality and professionalism. Knowledge Must have thorough knowledge of all Table Games and Table Games/Slot operations. ABOUT US At PENN Entertainment, you’ll be a part of an exciting fast-paced industry. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance. Legal Disclaimer: Equal Opportunity Employer photo_library +11 Photos APPLY NOW