What are the responsibilities and job description for the Customer Service Representative-EN position at CAE?
Customer Service Representative
Description
The Customer Service Representative (CSR) is responsible for coordinating across functional teams to ensure an exceptional customer experience within the training center. As the first point of contact for customers, clients, and guests, the CSR provides essential information, manages front‑office operations, and supports all aspects of the in‑house customer journey.
The CSR reports to both the Technical Manager and the Scheduling Manager.
Key Responsibilities
As a Federal Contractor, CAE participates in the E‑Verify Program to confirm employment eligibility in the United States. For more information about your rights, please refer to the EEO is the Law poster.
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Part-time (US)
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.
Data Privacy
Privacy Statement | CAE
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Description
The Customer Service Representative (CSR) is responsible for coordinating across functional teams to ensure an exceptional customer experience within the training center. As the first point of contact for customers, clients, and guests, the CSR provides essential information, manages front‑office operations, and supports all aspects of the in‑house customer journey.
The CSR reports to both the Technical Manager and the Scheduling Manager.
Key Responsibilities
- Act as the primary point of contact for all customers, clients, and guests throughout their lifecycle in the training center.
- Perform front‑office duties, providing information related to training processes (schedules, changes, etc.) and logistics (hotel, transport, visa), and addressing reasonable customer requests.
- Complete TSA requirements, including taking copies of required documents and photographs for each TSA client training on a non‑US passport.
- Provide weekend coverage from 06:00–18:00 on Saturday and Sunday, with some flexibility in arrival and departure times.
- Open the facility (unlock front door) and manage the client check‑in process (badges, briefings, answering questions).
- Guide clients to Training Center amenities; such as coffee, snacks, and restrooms.
- Escalate and report any issues promptly.
- Demonstrate professionalism, punctuality, and strong customer‑facing skills in a high‑activity environment.
- Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.
- Occasionally moves in different positions in tight or confined spaces.
- Constantly remains in a stationary position, standing or sitting.
- Occasionally moves about to accomplish tasks or travel.
- Occasionally adjusts or moves objects up to 20 pounds.
- Constantly performs repeating motions involving wrists, hands, and fingers.
- High school diploma or equivalent.
- 1–2 years of customer service experience in a busy, customer‑facing environment.
- Strong customer service and interpersonal communication skills.
- Professionalism and ability to support clients in a fast‑paced setting.
- Basic administrative and organizational skills.
- Spanish language skills.
- Experience in aviation or hospitality environments.
- Competitive compensation package
- Internal career growth opportunities
- 401(k) match
- Clean, climate‑controlled work environment
As a Federal Contractor, CAE participates in the E‑Verify Program to confirm employment eligibility in the United States. For more information about your rights, please refer to the EEO is the Law poster.
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Part-time (US)
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.
Data Privacy
Privacy Statement | CAE
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.