What are the responsibilities and job description for the Customer Service Representative position at CAC?
CAC Global Inc. is a trusted, long-standing wholesaler of high-quality restaurant supplies, serving both the front and back of the house for foodservice businesses across North America. Headquartered in central New Jersey, we’ve built our reputation on reliable products, competitive pricing, and outstanding customer service. Our customers range from independent restaurants to major national chains, and we continue to grow by focusing on innovation, customer needs, and operational excellence. As we expand our product lines and market presence, we’re seeking a Customer Service Representative to provide exceptional support to our customers, ensuring inquiries are addressed, issues are resolved, and customer satisfaction is consistently maintained.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, chat, or in-person, providing timely and professional responses.
- Deliver accurate information regarding CAC products, services, and company policies.
- Resolve customer complaints efficiently, escalating complex issues to management as necessary.
- Document all customer interactions and maintain accurate records within the CRM system.
- Collaborate with internal teams to ensure timely resolution of customer concerns and provide feedback to improve service quality.
- Assist with onboarding new customers, supporting product knowledge sharing and relationship building.
- Contribute to continuous improvement initiatives by identifying trends and areas for process enhancement.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- 2 years of experience in customer service or a client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with customer support software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Demonstrated ability to work independently and collaboratively within a team.
- Bilingual skills in Mandarin are preferred to support global communication.
Skills for Success:
- Strong analytical skills to identify patterns in customer inquiries and improve service processes.
- Excellent project and time management abilities to handle multiple customer requests efficiently.
- Effective communication skills to clearly convey information and resolve issues professionally.
- Team collaboration skills to work cohesively with colleagues and other departments.
- Adaptability to handle dynamic and fast-paced work environments while maintaining service quality.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and ability to quickly learn new tools.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $22 - $25
