What are the responsibilities and job description for the Customer Service Representative position at swipejobs?
Job Description:
Are you a skilled CSR located near Princeton, NJ? Do you have excellent written and verbal communication?
Apply today to join a team where your growth, well-being, and success are our top priority!
Details:
1032630
#CSPRO
$ 22.00/hr
HV23
#HV23
Are you a skilled CSR located near Princeton, NJ? Do you have excellent written and verbal communication?
Apply today to join a team where your growth, well-being, and success are our top priority!
Details:
- $22 per hour pay rate
- Full Time
- Contract
- Hybrid in Princeton, NJ (onsite mandatory on Wednesday)
- Health, Dental, Vision insurance offered
- 401k options
- Work with a great team!
- Highly proficient in English for both written and verbal communication within a corporate environment
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
- Ability to maintain a positive attitude in an often busy and stressful environment
- Ability to understand new technical systems and applications quickly
- Attention to detail and the ability to multitask, prioritize, and meet deadlines
- Positive outlook on change and flexible approach to team-based work environment and structure
- Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
- Salesforce experience is a plus
- Desire to grow within the company
- College degree desired
- Previous research experience desired
- Provide high-level telephone, email, and web chat support for the suite of PIB products; including Factiva,s Risk and Compliance, and Newswires.
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
- Provide professional-level support to retain customers and increase customer loyalty.
- Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
- Work with other departments to ensure escalated issues are handled efficiently and correctly.
1032630
#CSPRO
$ 22.00/hr
HV23
#HV23
Salary : $22