What are the responsibilities and job description for the Account Manager, Workers Compensation position at CAC Group?
Job Summary: Assist with the servicing of new and renewal business.
Duties & Responsibilities
Duties & Responsibilities
- Discuss Renewal strategies with Producer, Marketing Strategy
- Renewal process starts 120 days prior to renewal date
- Prepare for Renewal Outputs
- Obtain Renewal Specs from client 120 days prior to renewal (payroll, employee counts, supplemental applications, etc.)
- Obtain updated loss runs
- Obtain current Experience Mod Worksheet
- Review Certificate Holder list, send to Client
- Review Ownership structure and update per Client information
- Complete marketing submission (Acord applications, supplemental applications, loss runs, etc.)
- Follow up with markets until quotes received
- Creating Renewal documents 30 days prior to renewal
- Confirm coverage is bound, send binder to client
- Confirm payment options, complete invoicing, obtain premium financing quote if needed
- Complete premium allocation spreadsheets for clients (by location, installment)
- Assist client with claim filing procedures, online RMIS system access, Nurse Triage program access
- Follow up with Carrier for Policy, QC policy data and send to Client
- Monitor for Carrier completion of audits, obtain audit detail and determine if needs to be elevated to Producer for review/appeal
- Obtain monthly loss runs, send to Client and Producer to review for adverse trends
- Monitor Unit Stat dates, Request new Experience Mod Worksheets
- Ad Hoc data entry in Epic
- Participate in Claim Calls
- Participate in Stewardship Meeting Calls
- Update client information as needed, including new exposure requests, payroll changes, additions/deletions of locations and ownership changes.
- Communicate with Carriers on clients’ changes in business.
- Follow up with Carrier for any necessary endorsements to policy
- Keep Clients updated on activity and status of resolving issues through consistent communication
- Understand how client changes (ownership, acquisitions, divestitures, etc.) impact coverage and proactively be able to discuss with client
- Handle Ad Hoc requests for Certificates of Insurance, endorsements
- Monitor expiration dates of all policies
- New Client Orientation
- Set up Epic
- Work with Producer to obtain copies of policies from Carriers
- Request and review prior broker’s Schedule of Insurance, recreate from CAC
- Request and review certificate copies and an Excel schedule, update as needed and import into eCerts
- Bachelor’s Degree preferred
- 2-3 years of account management experience is required
- Worker's Compensation experience is required
- Insurance license required, or obtained within 60 days of hire
- Excellent communication skills, both verbal and written
- Strong customer service and interpersonal skills and ability to communicate with different types of customers
- Strong organizational skills
- Ability to critically analyze a task
- Proficient in Microsoft Office products (Word, Excel, PowerPoint)
- Time management and multi-tasking skills to efficiently handle multiple, simultaneous, and complex tasks and projects
- Ability to work in a fast-paced environment
- Must be able to work in a team environment as well as independently with minimal direction
- High level of professionalism and confidentiality