What are the responsibilities and job description for the Automotive Customer Service Representative position at Cable Dahmer Automotive Group?
Automotive Customer Service Representative (Collision Center)
Full-Time
Pay Based On Experience
Location: Cable Dahmer of Topeka
Cable Dahmer Automotive Group is seeking a Customer Service Representative (CSR) to join our Collision Center team. This role serves as the primary point of contact for customers throughout the repair process and plays a key role in delivering an exceptional customer experience.
The ideal candidate is organized, friendly, and comfortable managing multiple tasks in a fast-paced environment. This is an entry-level position with opportunities for career growth within the automotive industry.
What You'll Do
Greet customers and provide a welcoming, professional experience in the collision center
Answer customer questions and explain repair services and timelines
Schedule repair appointments and coordinate with technicians to ensure efficient workflow
Assist customers with repair estimates and explain the repair process
Communicate with insurance companies to support claims processing and required documentation
Provide regular updates to customers on repair progress and timelines
Process invoices, payments, and resolve billing questions when needed
Address customer concerns and help resolve issues to ensure a positive experience
Maintain accurate customer records, repair orders, and documentation
Support general office operations including phone calls, filing, and system updates
What We're Looking For
High school diploma or equivalent required
Previous Customer Service Or Retail Experience Preferred
Strong communication skills with the ability to clearly explain information to customers
Friendly and professional demeanor with strong interpersonal skills
Detail-oriented with strong organizational and multitasking abilities
Basic computer proficiency and comfort using office systems
Ability to remain calm and professional in a fast-paced environment
Why Join Cable Dahmer?
Cable Dahmer Automotive Group is committed to creating long-term career opportunities for our team members. We offer a supportive environment where employees can grow, learn, and build a career in the automotive industry.
Full-time team members enjoy:
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Employee discounts on vehicles, service, and parts
Career advancement opportunities
A positive and team-oriented work environment
EEO, including disability/vets
Full-Time
Pay Based On Experience
Location: Cable Dahmer of Topeka
Cable Dahmer Automotive Group is seeking a Customer Service Representative (CSR) to join our Collision Center team. This role serves as the primary point of contact for customers throughout the repair process and plays a key role in delivering an exceptional customer experience.
The ideal candidate is organized, friendly, and comfortable managing multiple tasks in a fast-paced environment. This is an entry-level position with opportunities for career growth within the automotive industry.
What You'll Do
Greet customers and provide a welcoming, professional experience in the collision center
Answer customer questions and explain repair services and timelines
Schedule repair appointments and coordinate with technicians to ensure efficient workflow
Assist customers with repair estimates and explain the repair process
Communicate with insurance companies to support claims processing and required documentation
Provide regular updates to customers on repair progress and timelines
Process invoices, payments, and resolve billing questions when needed
Address customer concerns and help resolve issues to ensure a positive experience
Maintain accurate customer records, repair orders, and documentation
Support general office operations including phone calls, filing, and system updates
What We're Looking For
High school diploma or equivalent required
Previous Customer Service Or Retail Experience Preferred
Strong communication skills with the ability to clearly explain information to customers
Friendly and professional demeanor with strong interpersonal skills
Detail-oriented with strong organizational and multitasking abilities
Basic computer proficiency and comfort using office systems
Ability to remain calm and professional in a fast-paced environment
Why Join Cable Dahmer?
Cable Dahmer Automotive Group is committed to creating long-term career opportunities for our team members. We offer a supportive environment where employees can grow, learn, and build a career in the automotive industry.
Full-time team members enjoy:
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Employee discounts on vehicles, service, and parts
Career advancement opportunities
A positive and team-oriented work environment
EEO, including disability/vets