Customer Service Representative

Bank of the Flint Hills
Job Description

Posting Date: Friday, March 20, 2026

Position: Full-Time Customer Service Representative – Manhattan East location

Hours

· Weekdays: 7:15 a.m. – 3:30 p.m. (flexibility required; hours may vary between 7:15 a.m. – 6:00 p.m.)

· Saturdays: 7:45 a.m. – 12:00 p.m.

Position Summary

The Full-Time Customer Service Representative is a versatile, full-service role responsible for supporting all areas of branch operations, including teller transactions, new accounts, and customer relationship management. This position plays a key role in delivering consistent, high-quality service while supporting team members and contributing to overall branch success.

Key Responsibilities

Duties include, but are not limited to:

· Process customer transactions including deposits, withdrawals, check cashing, loan payments, and other account activity with accuracy and efficiency

· Open new accounts and perform account maintenance while ensuring a smooth and positive customer experience

· Assist customers in person, by phone, and through digital channels, providing knowledgeable, friendly, and engaging service

· Support daily branch operations, including debit card servicing, night drop and mail processing, and resolving customer inquiries or concerns

· Perform cash handling functions such as coin and cash orders, ATM balancing, and vault maintenance while adhering to bank policies and procedures

· Monitor account activity for potential fraud or concerns and escalate appropriately

· Collaborate with team members to ensure adequate branch coverage, support operational needs, and contribute to an efficient workflow

· Build strong customer relationships through meaningful conversations, identifying needs and promoting appropriate bank products and services

· Assist in other areas of the bank, including lending and operations, and perform additional duties as needed to support overall branch success

Preferred Qualifications

· High school diploma or equivalent

· Previous customer service, cash handling, or banking experience preferred

· Strong communication and interpersonal skills

· Detail-oriented with strong organizational and problem-solving skills

· Ability to adapt quickly and work effectively in multiple environments

· Basic computer and office equipment proficiency

Core Value Qualifications

· Better Together – Work collaboratively with teammates across multiple branches and contribute to a positive team culture.

· Built to Serve – Place the customer at the center of every interaction by providing helpful, friendly, and proactive service.

· Be Your Best – Take pride in accuracy, professionalism, and accountability while striving for excellence in every task.

· Never Stuck – Demonstrate initiative, adaptability, and problem-solving when supporting customers and adjusting to different branch needs.

Supervisory Responsibilities: None

About Bank of the Flint Hills

At Bank of the Flint Hills, we pride ourselves on building strong relationships with our customers and supporting the communities we serve. Our team works collaboratively to provide exceptional service while maintaining a positive and supportive work environment.

We are looking for individuals who take pride in providing excellent service and enjoy being part of a team that supports each other and our communities.

Bank of the Flint Hills is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person