Job Title

Office Services Associate

Job Description Summary

The Mailroom Associate is responsible for supporting the daily operations of the mailroom by processing, sorting, distributing, and delivering incoming and outgoing mail and packages. This role provides exceptional customer service to employees, clients, and vendors while ensuring the accurate and timely handling of mail, courier shipments, and accountable packages.

The Mailroom Associate maintains operational efficiency, supports shipping and logistics activities, and helps ensure compliance with company policies, carrier requirements, and safety standards. The ideal candidate is detail-oriented, organized, customer-focused, and able to work effectively in a fast-paced environment.

Job Description

Key Responsibilities

• Sort, process, and distribute incoming and outgoing mail and packages.
• Deliver mail and packages throughout client locations according to established procedures.
• Process shipments through carriers including FedEx, UPS, DHL, and USPS.
• Handle accountable mail and packages while maintaining accurate tracking records.
• Assist with shipping, receiving, and package management activities.
• Maintain mailroom supplies and notify management when replenishment is needed.
• Operate postage equipment, shipping software, and package tracking systems.
• Respond to customer inquiries and service requests in a professional and timely manner.
• Support bulk mailing projects and special delivery requests.
• Maintain a clean, safe, and organized mailroom environment.
• Follow company, client, and safety policies and procedures.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous mailroom, shipping, logistics, customer service, or office services experience preferred.
• Basic knowledge of shipping and postal operations.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and meet deadlines.
• Excellent customer service and communication skills.
• Basic to intermediate computer skills.
• Ability to lift up to 50 pounds and stand for extended periods.

Key Competencies

• Customer Service Excellence
• Mail and Package Processing
• Shipping and Receiving Operations
• Attention to Detail
• Time Management
• Teamwork and Collaboration
• Communication Skills
• Safety and Compliance Awareness

Job Relationships

Frequent interaction with employees, clients, vendors, and management. Maintains a professional and customer-focused approach while supporting daily mailroom and shipping operations and ensuring timely resolution of customer requests.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $22.53 - $26.50

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”