Part-Time Customer Service Representative — Tri-County

C&T Enterprises, Inc., will receive letters of interest for a Part-Time Customer Service Representative at Tri-County Rural Electric Cooperative (REC).

Location: This position will be based at the Tri-County REC headquarters in Mansfield, PA.

Reporting Structure: This position will report to the Manager of Customer Service at Tri-County REC.

Primary Function: The primary function of this position is to provide prompt and courteous service to members and the public by answering questions, transferring calls, and welcoming visitors arriving at the cooperative. The representative will also be responsible for ensuring the cooperative's requirements are met for service, maintaining member records related to memberships and deposits, assisting with sales calls and customer retention, and providing general assistance to the Manager of Customer Service and other staff as needed.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High School diploma or equivalent
• Associate or bachelor’s degree in a relevant field (preferred)
• Minimum of one year of customer service experience
• Experience in the sale of broadband, internet, and telecommunications industry (preferred)
• Demonstrates courteous and professional communication in written correspondence, in‑person interactions, and telephone conversations
• Knowledge of basic office computer systems and equipment, including proficiency with the Microsoft Office Suite
• Demonstrates the ability to learn and effectively utilize all applicable Information Technology systems, including the cooperative’s customer service, billing, and business software
• Effective analytical, research, and problem-solving skills
• Maintains strong attention to detail and possesses solid mathematical skills
• Possesses knowledge of general business office practices and proper business correspondence formats
• Demonstrates the ability to become familiar with and comply with all relevant cooperative policies pertaining to member interactions
• Knowledge of the IVUE system (preferred)
• Strong interpersonal and communication skills
• Demonstrated ability to balance multiple duties and priorities
• Demonstrated ability to identify problems, recommend solutions, and support continuous improvement efforts
• Respect for a diverse workforce and internal/external constituents
• Demonstrated ability to maintain strict confidentiality of member information
• Commitment, responsibility, trustworthiness, and integrity
• Excels in a team environment and organizes work effectively while balancing multiple priorities and meeting deadlines

Responsibilities:

As the Customer Service Representative, the candidate will be responsible for the following:

• Responsible for opening and closing the office
• Providing receptionist duties in a professional, courteous manner
• Answering incoming calls and responding promptly and accurately to caller inquiries
• Transferring calls as applicable
• Entering call data into the outage management system
• Maintaining membership, service connection, and security deposit files
• Balancing files with the accountant and the computer
• Preparing letters and reports for the Board of Directors, billing department, and other groups
• Prepare, copy, and assemble letters, reports, and other documents
• Preparing and checking meter installations and removals
• Connecting with consumers to educate them on cooperative/subsidiary products, services, and promotions to generate sales
• Processing service orders, bill adjustments, and various billing/payment options
• Scheduling internet and/or voice installs for customers
• Dispatching trouble tickets when needed
• Assisting with registration of members at the annual meeting
• Responding or initiating radio calls as needed
• Participating in educational training, technical training, and safety meetings
• Understanding and complying with cooperative policies, procedures, and programs
• Communicate and coordinate with internal stakeholders, including the Manager of Customer Service, the Director of Finance, Tri-Co Connections personnel, engineering staff, and other cooperative and subsidiary employees relevant to assigned responsibilities
• Communicate with external stakeholders, including cooperative members; the general public; assistance agencies; financial institutions; audit personnel; collection agencies; other utility organizations; and NISC representatives
• Performing any other related work as assigned

Special Working Conditions:

The candidate must be available to work at all hours during emergency conditions such as during prolonged outages. Occasional overnight travel may also be required. Must comply with all cooperative policies and safety rules.

How to Apply:

Qualified candidates who meet the stated requirements and are seeking a new professional opportunity are encouraged to apply. Applicants should complete the Position Inquiry Form, uploading a résumé and any additional supporting documentation. The company will review applications on a rolling basis until the position is filled.

C&T Enterprises, Inc., is an equal-opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, as well as the cooperatives’ telecom affiliates, Claverack Communications - Revolution Broadband and Tri-Co Connections, along with C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.