Part-Time Call Center Operator — C&T Enterprises

C&T Enterprises, Inc. (C&T) provides shared management and support services to its parent electric cooperatives, their telecommunications affiliates, and its utility subsidiaries. We are currently seeking a part-time Call Center Operator to join our team.

Location: The position will be located at the Tri-County Rural Electric Cooperative headquarters in
Mansfield, PA.

Primary Function: To provide prompt, courteous and accurate information to members/customers on billing questions and service problems on the telephone. Dispatch outages, fiber optic problems, and other service problems to crews.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High School Diploma or equivalent
• 1 year of customer service experience Problem-solving skills: Ability to identify and resolve problems promptly, gather and analyze information, generate creative solutions, and demonstrate attention to detail
• Technical skills: Proficiency with basic office computer and software applications (i.e., Microsoft Word and Excel)
• Strong communication and relationship-building skills: Ability to write clearly and informatively, adapt writing style to meet different audiences, and effectively communicate with internal and external stakeholders
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values
• Confidentiality: Maintains discretion and confidentiality in dealing with sensitive and personal matters related to the function
• Sales knowledge (preferred)
• Familiarity with IVUE/OMS or other call center-related software programs (preferred)
• Experience operating a two-way radio (preferred)

Responsibilities:

As the Part-Time Call Center Operator, the candidate will be responsible for the following:

• Answering all incoming calls
• Responding to caller's inquiries regarding billing or service concerns
• Taking messages, entering service orders, and typing dispatch logs for each company
• Dispatching and informing of outage or trouble calls to the appropriate service crew(s)
• Ensuring all calls are transferred to the Call Center or respective offices when necessary
• Handling outbound and inbound fiber sales calls, Collection calls, and Paperwork Calls for companies
• Assisting Call Center Management and other departments with any jobs that they need help with
• Reading the procedure books monthly to stay abreast of new procedures
• Performing other duties assigned to meet the organization's needs and proper management practices

Special Working Conditions:

Ability to work any time of the day or night. May be required to be on call. Work schedule subject to change.

How to Apply:

If the candidate is an experienced call center operator or has a strong passion for customer service and is seeking a new challenge, we welcome them to join our team. Interested individuals should complete the Position Inquiry Form by uploading their resume and any additional supporting documentation. Applications will be reviewed on a continuous basis until the position is filled.

C&T Enterprises, Inc., is an equal-opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and
Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.