What are the responsibilities and job description for the Customer Care Coordinator position at C R Pharmacy Service Inc?
Your compassion makes a difference! Experience the reward of helping others!
CarePro Home Medical – Coralville is hiring a full-time Customer Care Coordinator to join our caring and committed team!
In this role, you’ll support patients and customers with their medical equipment needs, assist with intake, and deliver top-notch customer service. Hours are Monday through Friday from 8:30 am to 5:00 pm.
Why CarePro?
At CarePro, you’re more than an employee — you’re an owner. As a proud employee-owned company, your contributions help shape our shared success. We’re committed to a culture of accountability, collaboration, and innovation — all in a supportive and efficient work environment. We’re also thrilled to be recognized as the 2024 National Employee-Owned Company of the Year by The ESOP Association!
What You’ll Do:
- Assist with patient intake and process orders for delivery, pick-up, or changes in service.
- Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.
- Accurately complete order forms, determine charges, collect co-pays, and enter data into systems.
- Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.
- Receive inventory, restock shelves, and label products in the retail area.
- Answer phone calls and assist retail customers in person
What We’re Looking For:
- High school diploma or GED.
- Experience in the home medical equipment field is a plus.
- Familiarity with Medicare rules and insurance reimbursement (a plus!).
- Strong computer skills, including data entry, Microsoft Office, and internet navigation.
- Attention to detail, efficiency, and teamwork skills.
Additional Requirements:
Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.
CarePro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company. Learn more about us at www.careprohs.com!
