IT Support Specialist

Job Summary

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero providing essential technical support to ensure our IT infrastructure runs smoothly and efficiently. Your expertise will help resolve hardware and software issues, support end-users, and maintain critical network systems. If you thrive in a fast-paced environment, enjoy solving complex technical challenges, and excel at delivering exceptional customer service, this is the perfect opportunity for you to make a meaningful impact while advancing your IT career. Join us and be part of a vibrant team dedicated to empowering users through innovative technology solutions!

Duties

• Provide prompt and effective technical support to end-users via help desk systems, troubleshooting hardware, software, network, and operating system issues.
• Manage customer support tickets efficiently using tools like BMC Remedy or similar platforms, ensuring timely resolution and clear communication.
• Support desktop environments by installing, configuring, and maintaining computers, peripherals, mobile devices, and other IT equipment.
• Troubleshoot network connectivity issues including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, DNS (Domain Name System), TCP/IP protocols, and Meraki networking devices.
• Assist with Active Directory management tasks such as user account creation, permissions adjustments, GPO (Group Policy Object) configurations, and Active Directory troubleshooting.
• Maintain and support Windows Server environments and Linux systems by performing updates, security patches, backups, and system monitoring.
• Collaborate with team members to analyze system problems, identify root causes, and implement effective solutions for IT infrastructure challenges.
• Support hardware troubleshooting including diagnosing issues with computer hardware components and peripherals; perform repairs or coordinate replacements as needed.
• Ensure the security of the network by configuring firewalls, managing VPN access, and supporting overall IT security protocols.
• Document all support activities thoroughly to maintain accurate records of incidents, resolutions, and system configurations.

Experience

• Proven experience in providing technical support within an IT environment; prior help desk or desktop support experience is highly preferred.
• Strong knowledge of Microsoft Office Suite applications and Windows operating systems; familiarity with Microsoft Windows Server environments is a plus.
• Hands-on experience with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls such as Meraki or similar devices.
• Skilled in troubleshooting hardware issues related to computers and peripherals; experience with operating systems like Windows and Linux is desirable.
• Familiarity with Active Directory management tools such as GPOs for user account control and security policies.
• Experience using help desk systems like BMC Remedy or comparable ticket management platforms for tracking incidents and requests.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Analysis skills that enable quick diagnosis of technical problems coupled with a customer-focused approach to deliver outstanding support experiences.

Join us in delivering top-tier IT support that keeps our operations running seamlessly! Your technical expertise combined with your passion for helping others will drive success in this vibrant environment where innovation meets service excellence!

Pay: From $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15