What are the responsibilities and job description for the Customer Service Representative – Contacts and IOLs position at BVI Medical?
Purpose
As a Customer Service Representative – Contacts and IOLs, you will provide support for both custom soft contact lenses (optometry) and premium intraocular lenses (IOLs, ophthalmology). You will manage orders, assist customers, and contribute to the growth and integration of the service team in Sarasota.
This role offers comprehensive training in both product lines, career development opportunities across multiple functions, and compensation of $21.50–$24.00 per hour (depending on experience), plus bonus and benefits.
Key Responsibilities
BVI® is refocusing the future of vision.
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.
We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com
As a Customer Service Representative – Contacts and IOLs, you will provide support for both custom soft contact lenses (optometry) and premium intraocular lenses (IOLs, ophthalmology). You will manage orders, assist customers, and contribute to the growth and integration of the service team in Sarasota.
This role offers comprehensive training in both product lines, career development opportunities across multiple functions, and compensation of $21.50–$24.00 per hour (depending on experience), plus bonus and benefits.
Key Responsibilities
- Process and manage orders for custom soft contact lenses and premium IOLs, ensuring accuracy and timely fulfillment
- Collaborate with manufacturing, sales, and leadership teams to support engineer-to-order lens production and product launch activities
- Assist customers, optometrists, and eye care professionals with product selection, inquiries, and troubleshooting
- Maintain accurate records in ERP and CRM systems and track customer interactions and feedback
- Participate in specialized training for premium IOLs and contribute to onboarding programs for customers and internal teams
- Support the evolution of the service team, integrating optometry and ophthalmology into a unified customer service model
- Gain multi-product expertise and opportunities for career growth through cross-training and team development initiatives
- 2 years of customer service experience, preferably in medical devices, optometry, or healthcare
- Experience with ERP/CRM systems (e.g., SAP, Salesforce, Oracle)
- Ability to quickly learn complex product specifications and translate them into customer-friendly guidance
- Comfortable working with technical product data
- Availability for a hybrid role (initial on-site training, key meetings/events, and 2 days per week in office)
- Professional and customer-focused approach to problem resolution
- Prior experience in optometry, contact lenses, or surgical devices is a plus
BVI® is refocusing the future of vision.
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.
We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com
Salary : $22 - $24
