What are the responsibilities and job description for the Customer Service position at BuzzClan LLC?
Job Description
Job Title: CSR
Location: Augusta, GA 30907
Contract
Job description:
- Promote and retain products and services
- Experience in customer retention or sales and call center operations
- Prior experience in a call center environment is required
- Deliver excellent customer service over the phone
- Negotiate and process save/service order requests from customers
- Interact with customers patiently, tactfully, and efficiently
- Clearly explain applicable fees and adjustments to customers
- Offer product and service options tailored to customer needs
- Demonstrate active listening skills
- Follow structured call flows to enhance the customer experience
Qualifications
The candidate Should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.
Payrate: 17/hr. on W2 or 1099
1 Year call center experience
Additional Information
All your information will be kept confidential according to EEO guidelines.