Guest Services Associate

Title: Guest Services Associate

Reports to: Senior Manager of Guest Services & Membership

About Butterfly Pavilion:

 At Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, firsthand learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.

Our Core Values are a large part of who we are as an organization:

• Make Science Cool
• Love What You Do
• Go Above and Beyond
• Lead Change
• Know Your Stuff
• Be Positive
• Welcome All

These aren't just words, but words to live by here at Butterfly Pavilion.

FLSA: Non-Exempt, Part Time

Schedule: Ability to work flexible hours with a varied schedule including evenings and holidays. Weekend availability required. This position varies from 12-28 hours per week. Open availability is required for this position including afternoon, morning shifts on both weekdays, weekends and holidays. Final schedule will be determined by the Senior Manager of Guest Services & Membership and the candidate selected for this position.

Hourly Rate: $16.00/hour 

Position Summary:

The Guest Services Associate is a part-time position responsible for the direct day-to-day operations of the front desk ensuring an excellent member and guest experience from the point of entry to the zoo while processing box office and online admission tickets and selling and renewing memberships, thus honoring the Butterfly Pavilion's mission and guaranteeing repeat guest and member visitation.

Essential Functions & Responsibilities:

Guest Services and Front Desk

• Set the tone of the guest experience by creating a welcoming environment by greeting each guest and member with enthusiasm and processing admission with accuracy.
• Follow opening and closing procedure for the front desk.
• Process admission tickets, new memberships and renewals, discounts and phone reservations through the POS system.
• Check in and process payments for group reservations.
• Be knowledgeable about and follow policies and procedures.
• Cash handling: issue accurate change to guests and count down cash drawer at the end of shift with minimal error.
• Preform daily tasks including but not limited to answering the main phone line and transferring calls, data entry, lost and found processing, creating membership packets and other duties as assigned.
• Be knowledgeable about all areas of Butterfly Pavilion and accurately share the information with guests and members through face-to-face interactions, phone and email.
• Communicate with supervisor about computer malfunction or system issues.
• Other duties as assigned

Membership Sales and Services:

• Sell and renew memberships to meet daily and weekly revenue goals.
• Be extremely knowledgeable about membership levels, pricing, policies and procedures.
• Address member issues and needs accurately and timely.
• Answer all incoming questions about membership through face-to-face interactions, phone and email.
• Process online memberships.
• Create and distribute membership packets.
• Membership form data entry and update records.

Competencies:

1. Communication Skills
2. Department Knowledge
3. Builds Relationships
4. Initiative
5. Detail Oriented
6. Teamwork
7. Technological Savvy

Position Qualifications and Experience:

• High School Diploma or equivalent, some post-secondary education preferred
• Experience in guest services, membership or hospitality highly preferred.
• Customer experience and cash handling experience.
• Working knowledge of POS systems, Microsoft Office Suite and internet.
• Ability to work effectively in a fast-paced, noisy environment.
• Ability to communicate and work effectively with others.
• Positive, friendly and outgoing personality.
• Punctual and dependable attendance.
• Multi-tasking and organizational skills.
• Ability to take the initiative and work independently.

Work Environment & Physical Requirements:

While performing the responsibilities of this position, these work environment characteristics are representative of the environment the position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

• At Butterfly Pavilion, the employee is occasionally exposed to moderate to loud environmental noise for extended periods of time.
• While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and stand, use their hands and fingers, to handle/feel/grasp. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Employee should be able to lift, carry any items up to 50 lbs.

How to Apply:

Butterfly Pavilion is an Equal Opportunity Employer and encourages people of all backgrounds to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or veteran status.

Applicants must submit a Resume and Cover Letter.

Position is open until filled. No phone calls or drop in's please.

Note: An offer is contingent upon passing of a criminal background check.

Salary : $16 - $16