What are the responsibilities and job description for the Student Worker: ITSM TEC-E position at Butler Community College?
Posting Information
Posting Information
Position Title
Student Worker: ITSM TEC-E
Job Duties
Assists with and supports customer inquiries related to IT Service Management (ITSM) processes, including providing department contact information, event scheduling and location details, and guidance on the use of ServiceNow. The position involves hands-on training to develop skills necessary for administering the ServiceNow platform, including managing incidents, service requests, and workflow automation. Responsibilities include troubleshooting user issues within ServiceNow, configuring platform features, and ensuring effective utilization of ITSM tools to meet organizational needs.
Campus Locations
Multiple Sites
Nature of Position
Part Time; # hours per week
If Part Time, list Working Hours
Salary
$9.33 p/hr.
Open Date
07/13/2026
Close Date
Open Until Filled
Yes
Special Instructions Summary
Required knowledge and skills:
- The ability to learn technology skills, customer service skills and maintain confidentiality.
- Must be able to display a professional appearance and work with the public.
Qualifications
The applicant may be requested to authorize the College to procure a consumer report(s) for employment purposes.
We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status.
Qualifications
Required knowledge and skills
- The ability to learn technology skills, customer service skills, and maintain confidentiality.
- Must be able to display a professional appearance and work with the public.
Required experience
- No required job experience
Required educational background
Must be enrolled in at least one credit hour at Butler Community College.
Salary : $9