Client Experiences Manager

Job Post

Client Experiences Manager

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Company: McKenzie Dove Interior Design

Duration: Full-time

Date Posted: 11/25/25

Category: Sales & Marketing

Location: Mountain Brook

Salary: 25-50k

Job Description

The Client Experiences Manager will be present in the showroom running the day-to-day operations, inventory, tidiness, and helping to ensure smooth customer experience for all in-person and online commissions and sales for McKenzie Dove clients. This is a crucial role within our growing and maintaining business and will require meticulous organization, strong administration skills and excellent self-direction. You will be expected to carry out your responsibilities to a high level of competency and diligence and will need to be comfortable working on numerous tasks/projects. As the Client Experiences Manager, you will be a client-facing support for McKenzie Dove, representing the brand and driving sales.

Key Responsibilities

• Supporting the Operations teams, assisting McKenzie in the shop, creating social content when necessary
• Presenting friendly, confident and organized service
• Specifically focused on managing orders from initial enquiry to point of sale, ensuring smooth service for clients
• Building McKenzie Dove's customer relations through excellent relationships and an exceptional customer service
• Ensuring commissions are communicated to McKenzie in a timely manner, supplies ordered, communication regarding commissions to clients and coordinating shipping for clients
• Managing online inventory, shop inventory and organizing McKenzie's sourcing
  
  

Job Requirements

Sales Responsibilities

• Ensuring commissions are communicated to McKenzie in a timely manner, supplies ordered, communication regarding commissions to clients and coordinating shipping for clients
• Managing online inventory, shop inventory and organizing McKenzie's sourcing
• Assisting the team at McKenzie Dove's new showroom in Mountain Brook, providing a high level of service and in-store experience and promoting brand image, assisting with transporting art, lighting, furniture and objects from McKenzie's studio to her showroom
• Managing Sales from initial enquiry to point of sale and available to provide quotes and shipping information as needed. Once an invoice is confirmed, you will support the Operations team, keeping track of the production timeline and ensuring smooth shipping and overall customer experience
• Organization of the Showroom, including visual merchandising and stock management and replenishment
• Communicating effectively clients and McKenzie regarding interior design projects, art commission and shop sales , working closely with all parties to ensure timelines are met and orders are fulfilled on a daily basis
• Dealing with client enquiries in a timely and professional manner. Emails to be answered within end of business day and quotes to be provided within 24 hours, shipping will be coordinated and communicated within 5 working days where possible
• Obtaining shipping quotes from Operations as needed to enable a swift invoicing process
• Providing excellent sales care and client management by following up with clients and offering solutions where needed
• Reporting to the sales to the Operations team
  
  

Operations Support

• Monitoring inventory levels and understanding inventory orders
• Packaging art and objects for shipping
• Placing sourcing orders for McKenzie's interior projects
  
  

About Our Company

Website

mckenziedove.com

Contact

studio@mckenziedove.com

2052247737

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