What are the responsibilities and job description for the Help Desk Specialist (Systems Customer Suppor position at BUSINESS ENABLED ACQUISITIONandTECHNOLOGY Inc?
Job Title: Help Desk Specialist (Systems Customer Support)
Location: Travis Air Force Base, CA
Clearance: Secret (we are willing to sponsor for the secret clearance, therefore, must be a US Citizen able to obtain a US Government clearance with the Department of Defense)
Certifications: CompTIA Security
Roles and Responsibilities:
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
- Monitor backups and maintenance logs.
- Answer calls or tickets to support end users with applications, hardware, software, and networking.
- Create end user documentation and knowledge base articles.
- Support server, common user applications, desktop services, and network connectivity and associated hardware.
BEAT LLC Provides an Extensive Benefits Package Including:
- Matching 401(k)
- Medical, Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Short-Term and Long-Term Disability
- Education Assistance
- Paid Holidays, Paid Time Off, and Sick Time Off
Salary : $60,000 - $65,000