What are the responsibilities and job description for the Service Writer position at Burnips Equipment Company?
Job Summary
We are seeking a knowledgeable and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and technicians, ensuring that all service requests are accurately documented and communicated. This role requires a strong understanding of automotive services and repairs, as well as excellent customer service skills to enhance the overall client experience.
Duties
- Greet customers and assess their service needs to provide accurate recommendations.
- Document customer concerns and vehicle issues for technicians.
- Prepare detailed service estimates based on customer requests and vehicle diagnostics.
- Coordinate with mechanics to ensure timely completion of services, including oil changes, brake repairs, and other maintenance tasks.
- Handle cash transactions and maintain accurate records of sales and services rendered.
- Follow up with customers regarding completed services and ensure satisfaction with the work performed.
- Maintain an organized workspace and keep track of service history for each vehicle.
- Stay updated on automotive technology trends and service techniques to provide informed recommendations.
Experience
- Previous experience in a service writer role or similar position within the automotive industry is preferred.
- Knowledge of diesel engine repair, auto estimating, brake repair, and general vehicle maintenance is essential.
- Familiarity with automotive sales processes and cash handling procedures is a plus.
- Strong communication skills with the ability to explain technical information clearly to customers.
- A background in mechanic work or automotive service can enhance understanding of customer needs.
Join our team as a Service Writer where your expertise will help drive customer satisfaction and contribute to our commitment to quality automotive care.
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Application Question(s):
- Do you have any agricultural experience?
Ability to Commute:
- Breckenridge, MI 48615 (Required)
Ability to Relocate:
- Breckenridge, MI 48615: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $25
