Service / Shop Support

Job Title: Service Support

Objective: Reporting to the Service Manager, the Service Support role is responsible for keeping equipment moving, and customers happy. Whether it’s staging machines, organizing tools, or making sure the shop runs like a well-oiled machine, your work keeps the chaos in check and the service team focused on what they do best.

• Impact: “Your work directly supports technicians and speeds up customer turnaround time.”
• Teamwork: “Be a key player in the service crew’s daily success.”
• Growth Path: “Perfect for someone who wants to grow into a service tech or operations role.”
• Skills You’ll Learn: “Get hands-on experience with heavy equipment, logistics, and dealership operations.”

At Burnips Equipment our service department keeps the wheels turning—literally. In the Service Support role, you won’t just be sweeping floors or moving tools—you’ll be the operations go-to that helps the team run at full throttle.

This role is perfect for someone who wants to get their foot in the door in the ag equipment world, work with a high-performance team, and learn from the ground up.

Essential Functions:

• Keep the shop clean, organized, and stocked to support maximum technician productivity
• Move equipment safely and efficiently—between the lot, wash bay, and shop
• Support service techs by staging tools, parts, and units for jobs
• Assist with basic machine prep, cleanup, and light maintenance
• Coordinate with parts and service staff to streamline workflows
• Ensure customers' machines are returned looking sharp and ready to roll
• Assist service technicians with maintenance work as needed.
• Maintain and care for shop tools, equipment and vehicles, including cleaning and returning to original location after use.
• Power wash and clean equipment so it returned to the customer clean and without cosmetic defects.
• Clean the shop as needed including sweeping and mopping floors.
• Return all parts and materials not used per guidelines.
• Maintain safe practices and keep personal workspace in a safe order for yourself and others.
• Maintain record keeping as necessary, including collection of equipment information, serial number, hours, bale count, and/or working hours.
• Input a detailed repair story via time clock.
• Keep all records legible and in compliance with established methods.
• Perform ground/lot maintenance as needed, including mowing the lawn, moving equipment, grading the driveway and snow removal.
• Transport customers or pick up parts as needed.
• Complete all additional tasks required by the Service Manager, as needed.
• Maintain a clean and organized workspace.
• Load/Unload incoming equipment

Requirements:

Education / Experience:

· Ability to lift 50 pounds.

· Ability to stand, walk, bend, kneel, stoop, crouch, crawl, twist, and climb as needed.

· Ability and licensing to drive to other locations to work on equipment.

Competency:

· Support company policies and values as outlined the Company Handbook.

· Work the hours necessary to perform the job.

· Excellent communication skills.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $14 - $20