What are the responsibilities and job description for the Customer Service Representative position at Burjline Builders?
About Berkshire Hathaway HomeServices Da-Ly Realty
Berkshire Hathaway HomeServices Da-Ly Realty is a trusted and well-established real estate firm proudly serving Grand Island and surrounding Nebraska communities. Located at 2514 S. Locust St., Grand Island, NE 68801, we are part of a globally recognized brand known for integrity, market expertise, and exceptional service.
Our mission is to provide clients with exceptional customer care, reliable communication, and seamless support throughout every stage of their real estate experience. We are dedicated to fostering a professional, collaborative, and service-oriented environment for all team members.
Job Summary
Berkshire Hathaway HomeServices Da-Ly Realty is seeking a detail-oriented and customer-focused Customer Service Representative to join our hybrid team. In this role, you will support clients, agents, and office operations by handling inquiries, managing documentation, updating records, and providing prompt, helpful service both in-office and remotely.
The ideal candidate is organized, friendly, and committed to delivering outstanding customer support in a fast-paced, team-driven environment.
Key Responsibilities
Serve as a primary point of contact for client inquiries via phone, email, and in-person visits
Provide prompt and professional assistance to buyers, sellers, and prospective clients
Support real estate agents with scheduling, documentation, and customer communications
Assist with preparing, reviewing, and organizing client files and transaction paperwork
Maintain accurate records in CRM systems, databases, and office platforms
Coordinate appointments, showings, and meetings between clients and agents
Assist with marketing tasks such as listing updates, signage coordination, and promotional materials
Resolve customer concerns and escalate issues to management when needed
Ensure the office environment remains professional, welcoming, and organized
Deliver exceptional customer service that reflects the Berkshire Hathaway HomeServices brand
Qualifications Required
High school diploma or equivalent (Associate’s degree preferred)
Strong interpersonal, communication, and customer service skills
Ability to work in a hybrid schedule involving both remote and on-site duties
Proficiency with email, office software, CRM systems, and basic computer functions
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Professional and friendly demeanor when interacting with clients and colleagues
Preferred Qualifications
Previous experience in customer service, administrative support, or office coordination
Familiarity with real estate processes, MLS tools, or transaction management systems
Knowledge of the Grand Island and central Nebraska area
Experience supporting sales teams or client-facing departments
Why Join Us?
Competitive hourly pay or salary based on experience
Hybrid flexibility with both remote and on-site work
On-site training, guidance, and support from experienced professionals
Access to Berkshire Hathaway HomeServices’ resources, brand tools, and technology
Strong market presence that enhances professional credibility
Positive, team-oriented, and growth-focused work environment
Opportunities for skill development and career advancement
Administrative and marketing support provided
Recognition and opportunities to contribute to a respected real estate brand
Berkshire Hathaway HomeServices Da-Ly Realty is a trusted and well-established real estate firm proudly serving Grand Island and surrounding Nebraska communities. Located at 2514 S. Locust St., Grand Island, NE 68801, we are part of a globally recognized brand known for integrity, market expertise, and exceptional service.
Our mission is to provide clients with exceptional customer care, reliable communication, and seamless support throughout every stage of their real estate experience. We are dedicated to fostering a professional, collaborative, and service-oriented environment for all team members.
Job Summary
Berkshire Hathaway HomeServices Da-Ly Realty is seeking a detail-oriented and customer-focused Customer Service Representative to join our hybrid team. In this role, you will support clients, agents, and office operations by handling inquiries, managing documentation, updating records, and providing prompt, helpful service both in-office and remotely.
The ideal candidate is organized, friendly, and committed to delivering outstanding customer support in a fast-paced, team-driven environment.
Key Responsibilities
Serve as a primary point of contact for client inquiries via phone, email, and in-person visits
Provide prompt and professional assistance to buyers, sellers, and prospective clients
Support real estate agents with scheduling, documentation, and customer communications
Assist with preparing, reviewing, and organizing client files and transaction paperwork
Maintain accurate records in CRM systems, databases, and office platforms
Coordinate appointments, showings, and meetings between clients and agents
Assist with marketing tasks such as listing updates, signage coordination, and promotional materials
Resolve customer concerns and escalate issues to management when needed
Ensure the office environment remains professional, welcoming, and organized
Deliver exceptional customer service that reflects the Berkshire Hathaway HomeServices brand
Qualifications Required
High school diploma or equivalent (Associate’s degree preferred)
Strong interpersonal, communication, and customer service skills
Ability to work in a hybrid schedule involving both remote and on-site duties
Proficiency with email, office software, CRM systems, and basic computer functions
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Professional and friendly demeanor when interacting with clients and colleagues
Preferred Qualifications
Previous experience in customer service, administrative support, or office coordination
Familiarity with real estate processes, MLS tools, or transaction management systems
Knowledge of the Grand Island and central Nebraska area
Experience supporting sales teams or client-facing departments
Why Join Us?
Competitive hourly pay or salary based on experience
Hybrid flexibility with both remote and on-site work
On-site training, guidance, and support from experienced professionals
Access to Berkshire Hathaway HomeServices’ resources, brand tools, and technology
Strong market presence that enhances professional credibility
Positive, team-oriented, and growth-focused work environment
Opportunities for skill development and career advancement
Administrative and marketing support provided
Recognition and opportunities to contribute to a respected real estate brand