What are the responsibilities and job description for the Customer Service Representative position at ABC Parts International, Inc.?
Customer Service Representative – Automotive Parts
Full-Time • Monday–Friday • No Weekends
Join a team that drives results – and values you.
ABC Parts International, Inc. is a leading distributor of aftermarket automotive body parts, proudly serving the New York and Connecticut area for over 40 years. From hoods and fenders to OEM replacement lights, grilles, radiators, and more, we keep our customers moving with quality parts and top-notch service.
We’re looking for a friendly, reliable, and detail-oriented Customer Service Representative who enjoys helping people, solving problems, and keeping things running smoothly. If you have a passion for cars (or want to learn), love a fast-paced environment, and take pride in delivering great service, we’d love to meet you!
What You’ll Do:
- Be the voice of our company — answer multi-line phone calls and assist with questions about availability, pricing, and orders.
- Take orders and resolve customer concerns by phone, in person, email, or online.
- Enter customer information into our CRM quickly and accurately to ensure smooth service.
- Create invoices, process exchanges, and handle return requests.
- Work closely with your team to ensure every customer leaves satisfied.
- Assist with clerical tasks and special projects from your supervisor.
What We’re Looking For:
- Experience in customer service — auto parts or auto body knowledge is a plus, but not required.
- Comfort using CRM systems or similar software.
- Great communication skills and a positive, professional attitude.
- Ability to multitask, stay organized, and adapt to different types of customers.
- High school diploma or equivalent.
Why You’ll Love Working Here:
- Stable Schedule – 40 guaranteed hours, Monday–Friday.
- No Weekends – Enjoy your evenings and weekends off.
- Competitive Benefits – Health plan with employer contribution after 90 days, 401(k) with generous employer match, and FSA.
- Employee Perks – Discounts on the products we sell plus exclusive discounts on movies, travel, theme parks, online shopping, and more through Working Advantage.
- Paychex Employee Self-Service – Access your paycheck details, tax forms, PTO balances, and benefits anytime from your phone or computer. Enjoy direct deposit, easy W-2 retrieval, and a user-friendly platform to manage your employment info.
- Growth & Incentives – Incentive programs and opportunities to grow your career with us.
- Positive Culture – Be part of a supportive, professional team that takes pride in what we do.
At ABC Parts International, we believe in treating both our customers and our employees with respect. We’re proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, disability, veteran status, or any other protected characteristic.
Apply today and start a career where your skills matter and your work makes an impact.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Application Question(s):
- Do you have knowledge in car makes/models?
Experience:
- Automotive service: 1 year (Preferred)
- Call center: 1 year (Required)
Ability to Commute:
- Mineola, NY 11501 (Required)
Work Location: In person
Salary : $18 - $19