SAP CX Solution Architect (Utilities Domain)

Job Title: SAP CX Solution Architect (Utilities Domain)
Work Location & Reporting Address: Detroit, MI 48226 (Onsite-Hybrid)
Contract duration: 12 months

Must Have Skills:
SAP C4C
SAP ISU
SAP BTP

Nice to Have Skills:

Detailed Job Description:
Project Type: Bluefield SAP CX (C4C Sales) Implementation Integrated with IS-U

Role Overview: We are looking for an experienced SAP CX (C4C Sales) Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client. The role requires strong solutioning expertise across SAP C4C Sales, deep understanding of utilities business processes, and hands-on integration knowledge with SAP IS-U and SOM systems. The candidate will also drive architecture decisions involving SAP BTP, CPI, OpenText, and DocuSign, ensuring seamless process integration and superior customer engagement capabilities.

Key Responsibilities:
Lead end-to-end solution architecture for SAP C4C Sales Cloud, ensuring alignment with business requirements and integration with IS-U and SOM.
Define and own the CX solution blueprint, integration design, and overall architecture governance across CX, ERP, and middleware systems.
Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build, CPI, OpenText, and DocuSign.
Provide technical and architectural guidance during Fit-Gap, Design, Build, and Testing phases of the project.
Collaborate with project management and client stakeholders to ensure timely delivery, risk mitigation, and adherence to best practices.
Conduct design review sessions, define technical standards, and ensure reusability and extensibility of CX components.
Support integration with third-party applications, customer portals, and other utility-specific systems.
Provide leadership in change management, cutover planning, and post go-live stabilization.
Mentor onshore/offshore team members and ensure quality deliverables.

Required Skills, Experience & Qualification:
14 years of overall SAP experience, with 8 years in SAP CX/C4C Sales Cloud implementation and architecture.
Proven experience in Utilities domain, with exposure to SAP IS-U and SAP SOM integration.
Strong knowledge of SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), OpenText, and DocuSign integration with SAP CX.
Hands-on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics.
Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment.
Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking.
Excellent communication and client-facing skills, with the ability to present and defend architecture decisions to senior stakeholders.
Experience working in agile/hybrid project environments is an advantage.
SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track.
Prior experience with Greenfield implementations or large-scale CX transformation programs.

Soft Skills:
Strong leadership and cross-team collaboration skills.
Excellent analytical and problem-solving abilities.
Ability to work independently and manage multiple priorities.

Minimum Years of Experience:
8 years

Certifications Needed:
Yes. SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track