What are the responsibilities and job description for the SAP CX(C4C) Solution Architect position at Noblesoft Technologies?
Job Title: SAP CX Solution Architect (Utilities Domain)
Location: Onsite – [Detroit]
Project Type: Bluefield SAP CX (C4C Sales) Implementation – Integrated with IS-U
Role Overview: We are looking for an experienced SAP CX (C4C Sales) Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client. The role requires strong solutioning expertise across SAP C4C Sales, deep understanding of utilities business processes, and hands-on integration knowledge with SAP IS-U and SOM systems. The candidate will also drive architecture decisions involving SAP BTP, CPI, OpenText, and DocuSign, ensuring seamless process integration and superior customer engagement capabilities.
Required Skills, Experience & Qualification:
- 14 years of overall SAP experience, with 8 years in SAP CX/C4C Sales Cloud implementation and architecture.
- Proven experience in Utilities domain, with exposure to SAP IS-U and SAP SOM integration.
- Strong knowledge of SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), OpenText, and DocuSign integration with SAP CX.
- Hands-on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics.
- Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment.
- Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking.
- Excellent communication and client-facing skills, with the ability to present and defend architecture decisions to senior stakeholders.
- Experience working in agile/hybrid project environments is an advantage.
- SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track.
- Prior experience with Greenfield implementations or large-scale CX transformation programs.
Soft Skills:
- Strong leadership and cross-team collaboration skills.
- Excellent analytical and problem-solving abilities.
- Ability to work independently and manage multiple priorities.
Pratap Datla :: NOBLESOFT
pratap@noblesoft.com ::(972)-797-9017