What are the responsibilities and job description for the Hybrid Front Desk Coordinator & Medical Assistant position at Burbank Urgent Care?
Description:For over 35 years, Burbank Urgent Care has proudly served the greater Burbank community from our current location. As an independent, physician-owned clinic, we provide convenient, cost-effective, and high-quality urgent care services with a more personal and attentive approach than large corporate medical chains.Our mission is to continually evolve and improve our services to meet the growing medical needs of our community while delivering an exceptional patient experience.Position SummaryWe are seeking a motivated and dependable Hybrid Front Desk Coordinator & Medical Assistant to join our team. This role combines administrative front office responsibilities with direct patient care support. The Medical Assistant component provides supplemental nursing care in conjunction with and under supervision, while the Front Desk component ensures an outstanding first impression and smooth administrative workflow.Requirements:Front Desk Coordinator DutiesGreet and check in patients in a professional and welcoming mannerCollect co-pays, co-insurances, and outstanding patient balancesVerify insurance and Medicare statusAccurately enter demographics and insurance information into EMR/EHRPrepare new patient charts and scan/upload documentationAssist patients with paperwork, arbitrations, and patient portal accessAnswer internal and external phone callsSchedule appointments and generate remindersGenerate reports from MSK systemsAssist with disability requests and transcription/dictationMaintain HIPAA complianceAssist with internal marketing slide creation and maintenanceMaintain a clean and organized front office environmentAttend meetings as requestedPerform additional duties as assigned Medical Assistant DutiesAdhere to clinic policies and proceduresMaintain strict patient confidentiality and HIPAA compliancePrepare patients for evaluations, follow-ups, procedures, and injectionsEscort patients to exam rooms and communicate procedures clearlyObtain and document medical histories in EMRRecord vital signs accuratelyRelay patient information to providersAdminister medications and injectionsCollect and prepare laboratory specimensPerform point-of-care testing (Strep, Urine HcG, Influenza, COVID rapid tests, urine analysis, glucose testing)VenipunctureEar lavagesBreathing treatmentsAssist with minor procedures Assist with turnover and cleaning of treatment roomsConduct preventative maintenance checks and equipment logsDaily stocking of clinical areasProvide aftercare instructions to patientsAssist patients with mobility when necessary (wheelchairs/gurneys)Present a professional image at all timesAssist staff with additional duties as neededOther QualificationsHigh school diploma or equivalent requiredMedical Assistant certification preferredCurrent BLS certification requiredStrong computer proficiency (Microsoft Office, EMR/EHR systems, scheduling software)Excellent communication and interpersonal skillsStrong multitasking and organizational abilitiesInsurance verification and copay handling experience preferredAbility to lift to 25 pounds without assistanceAbility to assist with patient mobility when requiredPhysical and perceptive ability to perform direct and indirect patient care functions
Salary : $18 - $21