BHEC Front Desk Patient Care Coordinator/Medical Assistant

Beverly Hills Endosurgical Center is an outpatient facility specializing in endoscopies serving Beverly Hills and the surrounding areas. We are proud to offer a pristine and comfortable experience equipped to provide the highest caliber of care, combining state-of-the-art equipment with expert and friendly staff. While applications need to be submitted through this ad, you can learn more about the facility here:  https://www.bhendosurg.com/

Front Desk Patient Care Coordinator/Medical Assistant
(Per Diem to Full-Time position after probationary period)
 

Front Desk Patient Care Coordinator Responsibilities:

Front Desk Patient Care Coordinator responsibilities will consist of, but are not limited to:

• Greets the patient and family and is sensitive to their needs.
• Uses electronic charts and HST.
• Scheduling of surgical cases.
• Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
• Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
• Screens, takes messages, routes incoming calls, and assists out-going calls.
• Responsible for keeping current registrations of patients, insurance companies and referring doctors.
• Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
• Takes down name and number of the adult (18 or over) taking the patient home and follows the center’s procedures relating to the patient’s departure.
• Sets up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
• Refers charts back to appropriate staff and surgeons for completion.
• Compiles quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
• Assures the confidentiality of all records by the required permission of the patient for releasing the chart information.
• Follows all HIPAA guidelines when handling patient records.
• Assures that all surgical charts are locked at the end of the day.
• Ensures subpoenas and record requests are handled correctly and in a timely manner.
• Ability to train and supervise new personnel for the front office area.
• Acts as a liaison between the surgical team and the patient’s family.

Medical Assistant Responsibilities:
Medical Assistant duties will consist of, but are not limited to:

• Prepare patients for surgery.
• Bring patient to admitting area, communicate proper procedural dress to patient, assist patient with placing belongings in patient belonging bag, help tie gown or place socks on patient’s feet, bring blanket to patient and ensure patient is as comfortable as possible in pre-op.
• Assist patient in standing or dressing after procedure if needed.
• Move gurneys and chairs as needed to maintain surgery schedule and patient flow. Required to obtain assistance when moving patients unable to assist in moving themselves unless patient is in wheelchair or on a gurney.
• Will be required to push patients in wheelchairs or on a gurney.
• Walk patients out to car.
• Prepare and maintain instruments and supplies for treatments.
• Operate sterilizers according to manufacturer’s guidelines and following proper procedures. Label and documents all forms, stickers, charts, graphs, etc. that are involved in sterilization and quality assurance according to policy.
• Assist with turnover and cleaning of treatment rooms.
• Preventative maintenance and logs on equipment, as directed by the manager.
• Order medical supplies when necessary.
• Daily checks with stocking the center in its entirety.
• Intake and stock of supplies and deliveries, verify with packing slips, and distribute to designated areas.
• Maintain strict patient confidentiality and HIPAA requirements.
• Assist staff with duties as needed.
• Adhere to regulatory policies and procedures.
• Present a professional image when representing service to patients and personnel.
• Attend required staff meetings and in-services.

Key Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:

• Organization: Prioritize and plan work activities.
• Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
• Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
• Task Management: Effectively juggle multiple tasks.
• Quality: Demonstrate accuracy and thoroughness.
• Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
• Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
• Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
• Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
• Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines.

Qualifications:

• High school diploma or equivalent.
• Must have current BLS certification.
• Has full command of the English language, both verbal and written.
• Must possess the physical ability and perceptive acuity (e.g. visual, hearing) to satisfactorily perform all direct and indirect care functions.
• Meets the needs of services as demanded by the surgical schedule, particularly when overtime hours and time changes become necessary.
• May be expected to life twenty-five pounds without assistance. Is required to obtain assistance when moving patients unable to assist in moving unless patient is in a wheelchair or on gurney. May be required to push patients in wheelchairs or on gurneys. Will be expected to obtain assistance when needed.
• General office experience preferred.

Salary : $23 - $26