Talent Operations Manager

This role is responsible for:

• Apply exceptional follow-up and time management skills to cultivate relationships with Tradespeople and your peers.
• Complete a Buildforce introduction and teach leads & prospects how to use the Buildforce App.
• Conduct quality interviews effectively and always on time
• Complete a Buildforce intro and teach Interviewees how to use the Buildforce App and complete their profile
• Coach new electricians on the Buildforce process and expectations
• Work as a team to achieve monthly placement goals with quality and retention in mind
• Provide a “white-glove” experience for priority placements for high-profile and new customers
• Evaluate pay and placements ad hoc
• Navigate all of the Employer-level and Project-level contingencies
• Work cross-functionally to ensure tradespeople are equipped with technical and functional knowledge about our Buildforce platforms.
• Providing delightful customer experience through inbound emails, text messages, chats, and phone calls.
• Listen to concerns, resolve problems, and offer the best recommendations to our pros utilizing the Buildforce App.
• Maintaining records and documentation through data entry, collection, and validation.
• Providing feedback on process improvement opportunities and contributing to projects as assigned
• All other duties as assigned.

Skills & Qualifications

• 3 years of experience in recruiting, sales, marketing, or related work experience.
• Proven success with self-direction and the ability to work independently and with a cross-functional team.
• Proficient at navigating multiple apps at a time. Experience in technology platforms such as Front, Aircall, Indeed, and Slack.
• Detail-oriented with excellent communication skills in writing, in person, or by phone.
• Creative problem solver who thinks on their toes and can make informed decisions quickly.
• Own a smartphone and have access to a reliable internet connection.
• Bi-lingual is required - Spanish & English.
• Bonus points: Being an Electrician, Knowing Electrical Work, Construction Tech, Construction
• Able to work flexible hours for changing business needs, including occasional weekends. Most of our team's action occurs between 7 am and 7 pm, Monday through Friday. 

Benefits & Perks

• Flexible Scheduling 
• Hybrid (Working from Phoenix Office and Home)
• Time Off & Holidays
• Parental Leave Policy
• 401(k) Plan
• Healthcare - Medical, Dental & Vision
• 360 Annual Peer Reviews with Opportunities for Growth