Inside Sales Representative

Now Hiring: Inside Sales Representative

Fairbanks, AK

Provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.

• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.). 

• Enters orders into system and schedules delivery of products.

• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

• Participates in coordinating and conducting customer workshops.

• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Minimum Requirements:

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience. 

Work Environment / Physical Activity:

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day.  Stooping and kneeling throughout the day. 
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.