Specialties Operations Manager - Builder's Wholesale Interiors

Description:JOB SUMMARYThe Field Operations Manager oversees the daily operations of the Specialties Field Operations team, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Field Operations Specialists, collaborating with the Specialties Operations Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data-driven insights. The ideal candidate demonstrates exceptional leadership, problem-solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Lead and mentor a team of Field Operations Specialists, ensuring their performance aligns with company objectives and operational goalsBuild and maintain strong relationships with builders to address concerns and drive satisfactionConduct regular job site audits to verify reported progress and resolve issues promptlyUphold company safety policies and address safety concerns or incidents promptlyEnsure Field Operations Specialists provide timely and accurate updates to project management systems (e.g., Heritage App, SupplyPro)Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationshipsProvide weekly coaching to supervisors on customer interactions, measurement accuracy, and service excellenceMonitor field operations to identify process improvements and implement changes to enhance efficiency and qualityOversee daily operations, including hiring, training, and performance evaluations, to maintain a high-performing teamCommunicate field concerns, including scheduling challenges and system updates, to the office for resolutionMaintain regular and reliable attendance, work effectively as part of a team, and perform under pressure while upholding professionalism and confidentialityRegular and reliable attendanceWork effectively in a team environmentMust be able to work under pressureRespect and uphold standards of confidentiality and professionalism within the workplaceSUPERVISORY RESPONSIBILITIESThis position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Overseeing field supervisors, ensuring they are trained, supported, and meeting standardsCoaching and mentoring supervisors to enhance their leadership and operational effectivenessMonitoring team performance and implementing corrective actions when necessaryRequirements:EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor’s degree in Construction Management, Business Administration, or a related field preferredMinimum of 5 years of experience in operations management, preferably within the Specialties division or a similar industry.Proven leadership skills with a focus on team development and operational excellenceStrong communication, organizational, and problem-solving abilitiesProficient in SupplyPro and other project management softwareValid driver’s license and ability to travel extensively within assigned territoryPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Frequent travel to project sites and office locationsAbility to navigate construction sites, including climbing stairs and standing for periodsMust be able to lift up to 50 pounds occasionallyWORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Field-based with exposure to outdoor weather conditions and active construction sitesOccasional office work for planning, reporting, and collaborationLoud working conditionsMay require working in hot or cold temperaturesOUR BENEFITSHealth Insurance (Medical, Prescription, Dental, and Vision)Life InsurancePaid Holidays and Time Off401(k) Plan with company matchingADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.