Seasonal Pool Server

JOB PURPOSE:  Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction

ESSENTIAL FUNCTIONS:

•          Handles all customer requests and complaints promptly and in a courteous manner
•          Greets customers
•          Writes down beverage and food orders, relays orders to the bartender, and cook
•          Serves alcoholic and non-alcoholic drinks and food orders to customers as ordered
•          Observes customers fulfill any additional requests
•          Totals bills, accept payment and gives change
•          Maintains bank in accordance with banking procedures
•          Signs, counts, and balances bank
•          Clears and cleans tables; empties and cleans ashtrays
•          Ensure knowledge of menu and restaurant promotions and specials
•          Retrieve and deliver food and beverage orders in a timely manner
•          Ensure guest satisfaction throughout the meal service
•          Assist in providing the pool amenities to guests
•         Ensure serving station is well-stocked at all times
•          Have knowledge of beverage lists and promotions
•          Other duties as assigned.

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

•          PPABC Liquor Certification or successful completion of the PPABC Liquor Certification course
•          Knowledge, ability, and skill in mixing a variety of alcoholic beverages
•          Must be able to attain a food handler certificate within 90 days of employment
•          Good verbal communication and customer relations skills
•          Ability to handle a variety of customer requests and personalities with ease and confidence 
•          Must be people-oriented
•          Good knowledge of New Mexico state laws pertaining to liquor consumption
•          Basic math skills 
•          Solid cash handling skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

•          Must be at least 21 years of age.
•          High School Diploma or GED.
•          Prefer six (6) months to one-year previous serving experience.  Prior hospitality experience preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

•          Standing/Walking: 100%.
•          Bar/casino setting.  Shift work required.  Required to work weekends, holidays, and overtime.
•          Lifting/carrying up to 35 lbs. 
•          Exposure to cigarette smoke and noise. 
•          Exposure to some cleaning chemicals 
•          Must follow safety precautions and requirements

DISCLAIMER STATEMENT:  This job description lists the primary duties and responsibilities required of the employee.  An employee to perform tasks other than those listed to meet business needs.